Square US - Reviews and experiences

showed only 20 of my roughly 1,800 items. Spent a full day (plus another long session) bouncing between front-line agents and a manager who started implying it was my setup. I kept saying my tablet and software were up to date, but it went round in circles. The worst part: while support dragged on, I couldn't sell. I expected better reliability — I used to trust them. So my doubts before switching didn’t go away; if anything they grew. Frustrating, and now I’m stuck deciding what to do next.

keep screenshots and save every message. And ask for a clear contact person if things go sideways. Overall I’m glad the mail and notices arrived reliably, but I wish the service side gave more transparency.

that friendly rep reminded me how important a backup plan is. So don’t be me — have contingencies, test replacements, and maybe keep a few old-school options handy. Also, consider asking for clearer remediation steps right away; insist on them. All in all, I’m disappointed, surprised by how little our decade-plus relationship mattered, but not entirely without hope — small kindnesses still exist, just not the solutions we needed.