Square US - Reviews and experiences

a chargeback notice. Been doing contract work for years and thought I knew the drill, but watching money vanish out of my account still stings. First time they took $760, this time $380 — not small change. What turned it around was not magic: I opened a ticket, sent photos, timestamps, the signed work order (always get one), and kept pestering support. It was slow and a bit annoying — honestly I had to follow up more than once — but customer service eventually dug in and refunded the disputed amounts. So I'm glad it ended okay, relieved and a bit fed up at the same time. A tip to other tradespeople: document everything, insist on signatures, and don't assume automatic decisions are final. Would be nicer if the whole process was quicker, but hey, at least it didn't become a total nightmare.

showed only 20 of my roughly 1,800 items. Spent a full day (plus another long session) bouncing between front-line agents and a manager who started implying it was my setup. I kept saying my tablet and software were up to date, but it went round in circles. The worst part: while support dragged on, I couldn't sell. I expected better reliability — I used to trust them. So my doubts before switching didn’t go away; if anything they grew. Frustrating, and now I’m stuck deciding what to do next.

keep screenshots and save every message. And ask for a clear contact person if things go sideways. Overall I’m glad the mail and notices arrived reliably, but I wish the service side gave more transparency.

that friendly rep reminded me how important a backup plan is. So don’t be me — have contingencies, test replacements, and maybe keep a few old-school options handy. Also, consider asking for clearer remediation steps right away; insist on them. All in all, I’m disappointed, surprised by how little our decade-plus relationship mattered, but not entirely without hope — small kindnesses still exist, just not the solutions we needed.