ezTaxReturn - Reviews and experiences

clean layout, step-by-step prompts so you don’t get lost. It’s not fancy, but it gets the job done. One year I hit a hiccup with a discount code and, surprise, a rep called me back and walked me through a fix — that kind of follow-up made a big difference. My e-file confirmation showed up fast and the refund routing worked as expected. Not perfect — I’ll admit a page once froze and I had to refresh — but customer service was on it and delivery of the final docs was quick. I’ll keep using them; decent price for the peace of mind.

I first heard about them from a colleague, figured I'd give it a go — big mistake. I paid the usual filing fees and even got my provincial refund deposited, which was a surprise and actually quick, so that part worked. Then out of nowhere they charged me another fee for a cashier's cheque I never asked for. A letter showed my federal filing “didn't process” and suddenly more money was taken for processing — hundreds more, it felt like. Tried calling, phones either don't work or it's impossible to get through. I tipped a friend off to watch their accounts and now wish I had done the same for myself. The delivery of the one refund was unexpectedly fast, but their customer service and the surprise fees make it not worth it. Won't use them again unless things change.

password resets acting weird, the username reset sending back a blank field, and ultimately I had to make a whole new profile just to keep going. I pinged customer support for over a week with radio silence; I get tax season is busy, but a week is a stretch. After a few curt messages and a couple of screenshots, someone finally replied and fixed the return hold-up — slow, but relieved. The interface itself is a mixed bag: some parts snappy, others stubbornly unresponsive, which makes the whole thing feel more fiddly than it should. My tip: take screenshots, try a fresh profile if you're stuck, and be ready to wait a day or two. Slightly annoyed at first, ended up satisfied it got sorted — I’d just like a real phone line next time.

I remember sitting at my kitchen table, a cup of tea gone lukewarm, when I finally felt okay about it. A colleague had sent me a link the week before and said try it, so I did. At first I liked the clean layout. It's simple to read. No dense tax jargon to trip me up. What sealed it was being able to check my return online a couple of times before anything was sent in — I could tweak things, give my input, and then submit only when I felt right about it. That moment, clicking send with a clear head, made me relaxed. They handled my info like they respected it, which matters. It wasn't flawless — some payment options took a minute to find — but the price was fair and the first filing was even free for me under the limit, which I appreciated. I told my sister about it. I’d use it again.