American Express - Reviews and experiences

I've had this card for quite some time now and the customer service is amazing.

My experience with Priority Pass from American Express was not too great. Even though I'm a loyal customer who spends a lot, I had some problems when trying to use the service. Having to book several days ahead made it hard to make the most of the perks. When I contacted customer service about this, they didn't seem to care much. I thought a well-known company like American Express would have better customer service, but I was disappointed. Seems like I'm not the only one based on other reviews.

Oh my goodness, this place is just awful! The chat support team was so rude and didn't even try to understand my issue. I felt completely ignored and like my problem didn't matter at all. It was honestly the worst experience I've ever had.

The customer service at AMEX is great! I can always reach a real person within just a few minutes.

My experience trying to cash in my travel cheques was a total nightmare. I had to call customer service over and over again, but it seemed like they didn't care about my problem at all. I started to wonder if they even wanted to help me cash in my old cheques. All in all, it was a real pain and I'm left feeling pretty frustrated about it.