American Express - Reviews and experiences

I am so frustrated with the purchase protection policy from this company. They say they offer protection for purchases made in the last 90 days, but the policy is full of loopholes and restrictions. It's shady that they use Chubb insurance, which has a bad reputation. The policy doesn't cover purchases from reseller websites, purchases made outside of Canada, or purchases without a receipt, even if you have proof of payment. It feels like they're trying to scam us. I'm going to look into this more because it seems like many people have had the same issue.

I had a really bad experience with customer service at this credit card company. I saw a charge I didn't make on my account, so I called to dispute it. The person I talked to didn't help me at all and even suggested that I was to blame for the unauthorized transaction. On top of that, I wasn't told about a missed payment and ended up with a late fee, even though I always pay on time.