American Express - Reviews and experiences

So, eh, I bought something online and it broke. And then, eh, the store closed so I had to use my credit card to get my money back. But then they were all like, "Nah, we can't help you because you used PayPal." Like, seriously, eh? So then I had to deal with them for two months, sending them the same info over and over again, even though they already knew what the deal was. Total waste of time and so annoying. Like, seriously, so disgraceful, eh.

I had a terrible time dealing with American Express while trying to sort out a problem with a store that wouldn't give me a refund for some stuff I returned. Despite being a big company, their customer service was all over the place. Every time I got in touch with them, they told me different things and kept closing the case without helping me out. It was so frustrating and just plain awful.