American Express - Reviews and experiences

I just applied for a new business credit card and man, I was surprised by how little information and communication I got from them. So I got approved for the card, right? But then I had a bunch of transactions declined without any heads-up or explanation from the company. It took them forever, like six weeks, to finally tell me what my spending limit was, and guess what? It was $1000 less than what I had already spent on the card. Like, seriously? That lack of transparency and those sudden changes with no warning could really hurt any business, especially when you're trying to build a good reputation with clients and partners. It felt like they were trying to trick me into paying crazy high-interest rates and stop me from using the card out of the blue. This whole thing has definitely made me skeptical about trusting this company with my business finances going forward.

As a customer of this bank, I gotta say, reaching out to customer service was a total nightmare. It seems like the folks answering the phones are based in countries like India, which led to a lack of reliable info. Whenever I called about activating my account, I got different answers each time. It was hard to trust what they were saying, and it left me pretty disappointed with the service. Businesses need to make sure their customer service reps are well-informed and trained to give consistent and accurate info to customers.