Radisson Hotels - Reviews and experiences

I can't believe how bold this hotel chain was to suddenly devalue their loyal customers' points without a heads up. It's just plain wrong and shows a real lack of respect for the people who have been supporting their business. Losing around 70% of your points overnight is totally outrageous. Why would anyone want to keep staying with a brand that doesn't show any loyalty in return?<br><br>On top of that, the customer service at this hotel chain is terrible. Seems like the staff are trained to avoid helping customers at all costs. It's like they're being rewarded for giving the worst service possible. That kind of behavior is not okay and the management at this company seriously needs to make some changes. Customers should be treated with respect and loyalty, especially when they've been loyal to the brand.

They took away my VIP rewards points for a reservation I had to change, and now I can't get them back! Customer service is a total joke, I can't even reach someone who will actually listen. Such a waste of time, it just really ticks me off.