Plaza Premium - Reviews and experiences
Nov 2023-May 2024
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Reviews (16)
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Booking Error
Booking Error
BookingSo I made a mistake when I was booking a service and needed to change it. Even though the website said 'free cancellation up to 24 hours before booking', I had trouble fixing my error. When I called customer service, I was connected to a call center in China with a bad connection. They told me I could only change my booking if I paid $10 per person. The representative wasn't very helpful and basically said I had to pay up or stick with it. I really should have checked the reviews before booking to avoid all this frustration.
2 entry passes
2 entry passes
BookingAfter buying 2 tickets and trying to book at a specific place, everything seemed good until I tried to use the voucher code. Even though I had an email with the code, the website wouldn't take it, which really bugged me and made me wonder if the site was legit. The whole booking process was way more complicated than it needed to be, which was really disappointing. I just hope someone helps me out soon.
Pre booked Plaza premium lounge through Dragon pass
Pre booked Plaza premium lounge through Dragon pass
BookingGot here with a reservation but no seats saved, had to stand up to eat.
About Plaza Premium
Plaza Premium Group is a global service brand headquartered in Hong Kong, specialising in premium airport services. Founded in 1998 by Song Hoi-see, it has pioneered the concept of independent airport lounges worldwide, offering travellers a haven away from the hustle and bustle of the airport. Apart from lounge services, the company provides airport dining, meet and greet services, and airport transit hotel accommodations, among other experiences, aimed at enhancing the airport experience for passengers irrespective of the class of their travel. With a presence in over 180 locations across 49 international airports, Plaza Premium Group has established itself as a significant player in the airport hospitality industry, committed to offering comfort and convenience to travellers globally.
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Categories Plaza Premium
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Last update: November 29, 2024
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