Palace Resorts - Reviews and experiences

I almost didn't book. Saw a bunch of angry posts and I was like, nope. Still, the deal looked good so I booked anyway, but I was worried—big time. Check-in was slow and the front desk person seemed curt at first, which didn't help. We hung around a few hours and I thought, here we go again. Then a manager came over, actually listened, offered us a three‑day extension and a proper room. It took patience; we had to wait, and yes, they accidentally locked our door twice (annoying), but each time someone showed up and fixed it. I've had worse experiences at other places, so maybe my bar is low, but by day two the team had smoothed things out and I was less tense. Not perfect, not shiny, but workable. Would I go back? Maybe. At least they made it right in the end.

Sorry bud, but let me tell you about my run-in with this one employee, Ms. Simpson - a real piece of work, I tell ya. Totally rude and unprofessional. She gave me attitude for no reason, rolling her eyes and disrespecting me the whole time we were talking. Ended up having to cancel the package she hooked me up with because of her terrible attitude. The hotel itself was alright, beds were comfy, and the food was decent. Can't knock the view from my room either. But Ms. Simpson really put a damper on things. They should really think about giving her some training in how to treat guests right. On the other hand, folks like Guest Service Stassi Duncan were top-notch, professional and friendly as can be.