Palace Resorts - Reviews and experiences

Our stay at the hotels was pretty good, rooms were nice, food and drinks were okay. But, we messed up by buying a membership which turned out to be a really bad choice. The perks they advertised during the sales pitch were not what they seemed, and they expired pretty quickly. The membership doesn't offer much, just supposed "discounted" rates that you can easily find online. Plus, if there's a problem, we can only deal with it in a court in Mexico, which is a hassle.

They said we could trade in our timeshare, but the paperwork got messed up and it ended up costing us more money and lost stays. When we tried to complain, they sent us to some shady broker who tried to scam us. In the end, Palace Resorts memberships aren't worth the crazy prices they charge.

My family and I planned a trip to Cancun, expecting to stay at this really luxurious resort, but man, were we wrong! It was a total disaster! They hit us with extra fees for stuff we didn't even need, and they were shady about trying to squeeze more money out of us. We should have just gone with Expedia from the start and saved ourselves all the hassle. It feels like they're out to get people's wallets!