Klook reviews
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Spotlight: What are our customers saying?
Easy purchase, credit card promotion
"Buying the gift card was super easy and stress-free. I saw a credit card deal and decided to take advantage of it, which turned out to be a good de..."
Hire car booking
"I just booked a rental SUV Ford Bronco or similar 4WD vehicle online with Klook. But when I went to pick it up, I was surprised to find out they ga..."
Reviews (21)
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Online car rental booking
6 reviews
Do not use this company, i paid to rent a car and when i went to pick it up the rental company said i cant pick it up because i need the card i used to pay for the rental. Also the rental company said the name on the card has to match the booking. On the Klook website it doesnt mention any of this and it accepted our payment and transaction. When i wrote to them to refund my money because this was Klooks error they refused to give my money back. There website is clearly misleading and a breach of policy for the companies they are working with. They are happy to take the payment but to refund they find every excuse not to refund. I wrote to them again and advised if i dont get my refund i will be taking legal action and will also take to social media to let ppl know of the scam this company is running. They are holding $900.00 of myfalse money which legally they are not suppose to my lawyer will be starting the legal process if i dont get my refund. We will also approach the regulator of this company to have them investigated and stop them from false advertising if i have to close this company down i will. Klook is the wrose website ive ever encountered. Do not use them.
Detailed Ratings
Online car rental booking
Do not use this company, i paid to rent a car and when i went to pick it up the rental company said i cant pick it up because i need the card i used to pay for the rental. Also the rental company said the name on the card has to match the booking. On the Klook website it doesnt mention any of this and it accepted our payment and transaction. When i wrote to them to refund my money because this was Klooks error they refused to give my money back. There website is clearly misleading and a breach of policy for the companies they are working with. They are happy to take the payment but to refund they find every excuse not to refund. I wrote to them again and advised if i dont get my refund i will be taking legal action and will also take to social media to let ppl know of the scam this company is running. They are holding $900.00 of myfalse money which legally they are not suppose to my lawyer will be starting the legal process if i dont get my refund. We will also approach the regulator of this company to have them investigated and stop them from false advertising if i have to close this company down i will. Klook is the wrose website ive ever encountered. Do not use them.
About Klook
Klook is a travel services platform that provides a comprehensive range of in-destination bookings including activities, experiences, attractions, tours, local transportation, and accommodations for travelers. Founded in 2014 by Eric Gnock Fah, Ethan Lin, and Bernie Xiong in Hong Kong, the company has since expanded globally. Klook simplifies the travel planning and booking process by aggregating various travel-related products and services onto its platform, making it easier for travellers to discover, book, and experience activities and services around the world. The platform caters to a broad audience, offering more than 100,000 activities in over 400 destinations. Through its user-friendly website and app, Klook aims to enhance the travel experience by providing unique and curated offers tailored to the needs and preferences of modern travellers.
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Last update: November 29, 2024
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