Isango!19 reviews
This rating is based on 19 genuine user reviews submitted directly through AllReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Hop on hop off bustour with visit park Guel Barcelona
Tickets paid, but never came by e-mail. They Said the money would be send back, but did not! Don’t book with This organisation!
Madrid tour combo ticket
I had a really bad experience with the Madrid tour combo ticket. I bought a ticket that was supposed to include a visit to Santiago Bernabeu, but the barcode they sent me didn't work when I got to the stadium. They charged me almost double the price of what I could have paid at the stadium. When I contacted customer service, they told me to pick up the tickets from their buses, which was a pain because I had to keep going back and forth between bus stops and where they started. Then they told me to go to their partner's office and pay for the ticket myself, but I refused and asked for a refund instead. It's been three months and I still haven't received my refund.
I also booked a Barcelona tour, but it turned out to be just a day pass for using the transportation system.My online purchase
Oh man, it was brutal! I ordered something online and it was honestly the worst. They wouldn't stop bombarding me with emails even after I tried to opt out. It felt like I was being spammed! So frustrating! Definitely never buying from them again, that's for sure.
Tickets for Disneyland
As someone who bought tickets for Disneyland, I was really let down by the whole experience. I got 3 tickets for a four-day Disneyland visit, but when I showed up, turns out they were no good. I had to pay all over again to get in, which was a real pain. I was so disappointed and thought this company could do better. I'd say be careful about buying tickets from them, they might not come through.
Ticket to Disneyland
My partner and I got our tickets to Disneyland from Isango! and it was amazing. We had so much fun at the theme park. The whole booking process was super simple and smooth, and the service we got from the company was great. The prices were fair, and we definitely felt like we got our money's worth. The tickets arrived quickly, and we didn't have any problems at all. All in all, our time with Isango! was awesome, and we'd totally suggest it to anyone looking to get tickets for attractions.
Bogus castle ticket
Oh my goodness, this was seriously the worst experience ever! So, we purchased this ticket online, thinking it would be awesome. But when we arrived at the castle, it was actually a fake! We went to the tour office they recommended to get our tickets, but they were completely clueless. Can you believe it? We had to wait forever for them to contact someone and eventually learned that our ticket was invalid. So, yeah, definitely avoid this place, it's totally a scam.
Colosseum tickets
Definitely steer clear of that.
tickets
I bought some tickets and then they ended up getting cancelled, and I didn't even get my money back! It was such a terrible experience. I received a confirmation after purchasing the tickets, but then they were suddenly cancelled, and I was left with no tickets and no refund. I felt so let down and annoyed. I really hope this doesn't happen to anyone else.
Purchased tickets that could not be downloaded
The website seemed legit at first, but I was totally fooled. I should’ve checked reviews on trustpilot before buying anything. The tickets I bought couldn’t be downloaded, which was a huge pain. Luckily, I used my Amex card so I could dispute the charge.
Overcrowded bus tickets
I got tickets for a bus tour that was way too packed, there wasn't even any seats left. I asked for my money back after I got off the bus but they said no. It was a terrible and frustrating experience, it was such a hassle for no reason.
Hop on hop off tour
I booked a hop on hop off tour recently using this platform, and it ended up being a complete disaster. We waited for the bus at the assigned stop, but it never came. We asked for help at the tourist info center, and they told us the bus had been rented out for a private tour and wouldn't be running that day. It was really disappointing to have such a lack of communication and organization. They tried to offer us a taxi tour instead, but when we showed them our voucher from the platform, they said we'd have to pay again since we didn't book directly. It was just not right, and we felt frustrated and ripped off. We've tried reaching out to both City Sightseeing and the platform multiple times for a refund, but so far we haven't gotten anywhere. This whole experience has left a bad taste in my mouth, and I'd warn others to think twice before booking tours through this platform.
Purchased tickets never arrived
I bought tickets from this company and for some reason, they never showed up. So, I had to buy them again, but this time I used my friend's bank account and those ones actually came through. When I reached out to customer service to sort out the problem, they told me that the first tickets had already been used - but obviously, that's because I used the second set since the first ones went missing. Now, I'm just waiting for a refund for those original tickets.
Experience with booking a bus tour in Edinburgh on New Year's Day
I had a super disappointing experience trying to book a bus tour through this company. Everything seemed all good - got confirmation of my booking and they took the money from my account. But on the day I was supposed to go on the tour, no bus in sight! I asked for a refund right away, but it's been almost three weeks and still no money back. This whole situation has got me feeling so frustrated and let down by their service. Definitely regret booking with them, and wouldn't suggest it to anyone else.
Bus tour tickets
I thought I was buying tickets for a hop on hop off bus tour in Barcelona, but it turns out the website is just a middleman for different bus companies. So, I ended up with tickets for a different bus tour than my friends! I had to spend extra money to get the right tickets and they wouldn't refund me for the mistake they made. Not cool at all!
Blue Lagoon tour with transfer
The Blue Lagoon tour was a bit of a mess due to the lack of information about the pick-up service. We had booked including a transfer from our hotel, but when the time came, there were no clear instructions. We ended up missing the bus and had to scramble to figure out how to get picked up. Waiting in the cold rain with two kids was definitely not how we wanted to start our day. We booked other tours with different companies and everything went smoothly, so this experience really stood out in a bad way. While I still recommend the Blue Lagoon itself, I would suggest going with a different company to avoid the headache.
Miami bus tour with Miami Seaquarium tickets combo
I have to tell you, dealing with this company was a total nightmare. I bought a package deal for a Miami bus tour and Miami Seaquarium tickets, but it was one letdown after another. First of all, when I got to the bus stop, they said my tickets were no good and I had to go all the way across town to get the right ones. This ended up costing me more money and was a big hassle, especially with my 18-month-old baby. Then, they promised a second day free on the bus tour, but that was a lie according to the bus company staff. And the cherry on top was that the Miami Seaquarium wasn't even on the tour route, even though it was clearly listed on the paperwork I got from the company. So I had to spend even more money just to visit the place. The lack of accurate information and misleading advertising from this company made my experience really frustrating and disappointing.
Booking 'Cicchetti Tour' in Venice
This company is such a joke, eh? We booked a 'Cicchetti Tour' in Venice through them, you know, and turns out the tour was totally full for over a week before we even made our reservation. Like, how can they let customers book tours that aren't even available, right? It's just a total scam. We ended up losing out on £150, and we were left with no tour and no dinner reservation. Like, the customer service was so terrible, the local guide had no clue about our booking and had no solution to help us out. It's like this company is dishonest and just takes your money without even caring if the tours are actually available, you know? Steer clear of them at all costs.
Hop on hop off bus tickets
I found it super easy to book my hop on hop off bus tickets using this site. The whole process went really smoothly, and I got my vouchers by email right after booking. I really liked how quick and easy it was. I would totally recommend it to anyone who wants a stress-free way to book tickets for tours or activities.
Shuttle bus transfer from Paris center to Disneyland
I got two adult tickets for a shuttle bus ride from downtown Paris to Disneyland. I did everything right, got to the meeting spot in Bercy village by 9 am like they said, but there was no one there holding a sign like promised. I tried calling the numbers they gave, but none of them worked. It wasn't clear where the bus was supposed to pick us up, so we ended up being late. We had to get an Uber to the park, which meant we missed out on some valuable time. It really sucked and the company's lack of communication and professionalism totally wrecked what should have been a fun day.
About Isango!
Isango! is a specialized retailer of tours, experiences, and attractions. Since its inception in 2006, the company has focused on providing consumers with the ability to discover and book a wide variety of travel experiences worldwide. From city tours, sightseeing, adventure activities, to cultural experiences, Isango! aims to cater to a diverse range of travel interests. The company operates with the objective of enhancing the travel experience for its customers by making it easy and accessible to book unforgettable activities and tours across the globe.
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Categories Isango!
Vacations | Special trips | Day & Night Out Tickets
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Last update: August 2025
Review with most votes
Shuttle bus transfer from Pari
I got two adult tickets for a shuttle bus ride from downtown Paris to Disneyland. I did everything right, got to the meeting spot in Bercy village by 9 am like they said, but th... Read onBy: M. Windler