Iberostar Hotels & Resorts - Reviews and experiences

At first I rolled my eyes at the brochure. It promises a $600 credit and sounds like part of the deal. Turns out that’s not what you get. It’s basically $25 off for every $100 you spend at the resort — so to reach $600 you’d have to spend another $2,400 on top of the package. That felt misleading. Then there were the follow-up emails with lower rates after I’d already paid. I called. They wouldn’t apply the better price to my existing booking; they offered a future credit instead. Pretty frustrating. Still, the property itself is huge and the people working there were consistently good. We were a big group and the staff handled it without fuss. The moment I knew I was actually content was mid-week, when one of the servers quietly moved our group’s chairs into shade for my mum and kept an eye on the kids while we sorted lunch — small thing, but it mattered. It shifted my mood from skeptical to satisfied. We’ve stayed at other resorts that were more upfront about extras, so this one’s policy stood out. I’d caution anyone about the advertised “credit.” But if you care about friendly, helpful employees and lots of space to wander, it’s decent. We’ll probably look elsewhere next time for transparency, but we left feeling like the on-site team did their job well.