Iberostar Hotels & Resorts - Reviews and experiences

I was half-asleep in a busy airport line when I checked the booking app and thought, at least that part went well. The website was easy to use and the confirmation came through fast. I stayed a couple of weeks later and was actually surprised by how clean the room was — housekeeping did a good job, no complaints there. But my issue came up soon after arrival. I raised a concern about how passport control and reception handled a delay. Instead of a calm investigation I got a blunt, dismissive reply from a staff member who basically said they didn’t want guests like me. That felt rude and unprofessional. I asked management to review my documents. Nothing happened. The staffer then removed a social post and blocked me, which was odd and made me escalate to head office. I followed up with customer service twice and heard nothing useful. So, booking and room were fine, but the way my complaint was handled left me disappointed. Would expect better communication.