Iberostar Hotels & Resorts - Reviews and experiences

cramped, kind of damp, and more like a holding cell than a place to relax. There was a little table and one chair, the two single beds pushed together with no proper covers, and the floor looked like it hadn’t seen a mop in a while. The bathroom made us hesitate — obvious mould in the shower and towels that felt stiff and dingy. Small things, but they add up, and we weren’t comfortable using the shower at all. We also discovered a dirty water jug in the room and had to walk out along the corridor to fill it because the local tap water was apparently not safe to drink — which I get, but it’s awkward when you’re already unsettled.
We went straight to the Jet2 rep and asked to see another room or at least have the one cleaned. We were told it would be okay to stay that one night and they’d move us the next morning. Fine, except nobody offered a real choice in the moment, and the hotel manager refused to check the room himself when we asked. So we ended up sleeping on top of the covers, not really sleeping, just trying to rest. Next day we accepted a move to another Jet2 hotel but were asked to pay a large extra fee to secure the new booking — an amount we couldn’t really afford but felt pressured into because we were older and didn’t want to be stranded. Later we found out the original booking had been cancelled and rebooked without a clear explanation, which felt … off.
We’ve tried to get Jet2 to sort things out afterwards but their response has been disappointing and, frankly, cold. For vulnerable customers — we’re 78 and 79 — the whole experience was stressful. We paid significantly more than the advertised package, and while I’m grateful we ended up in a better room, the way the situation was handled left a bad taste. Small gestures from staff or a clearer explanation at the desk would have made a huge difference. Mildly enthusiastic about the holiday itself once we were settled, but the delivery and customer service around that first night were lacking and that’s hard to shake.