Gotogate - Reviews and experiences

Booked a Japan flight months ahead and then… nothing. No email, no text, no update — it just vanished from my plans. I only learned it was cancelled by chance when I phoned about something else. The booking still shows as active two weeks later and I haven’t received a refund, so I had to buy a new ticket at a much higher price. The website is actually pretty tidy to use, but customer service sounded scripted and didn’t fix anything. Disappointing, really, all told.

Half-asleep at 2 a.m., I hit confirm thinking I was on Norwegian's site — classic late-night brain fog. I’d hovered for ages, had doubts before buying, but Google steered me to Flight Network/GotoGate and I only noticed after the confirmation. I cancelled within 30 minutes because I’ve had bad runs with them, yet they still took CHF 38, even though many airlines give a 24-hour grace. The fare was about CHF 80 more than booking direct. I accepted the fee to get the rest back, and the refund showed up faster than expected, a small win.

I first saw them on a friend's tip and booked for our family of four. Airline cancelled the flight and refunded full amounts back to the agency twice, but the agency only returned part to us. Customer support was scripted, kept saying somebody would call back — nobody ever did. Hours wasted chasing it. Not perfect, the service resolved it slightly, but delivery of the refund was poor.