ENCOUNTERS TRAVEL - Reviews and experiences

The booking process went smoothly with the company, and I was really impressed by their professionalism. But, the actual tour experience left a lot to be desired. The itinerary was all over the place and seemed really outdated, which made things confusing and inconvenient. For example, during the Halong Bay Cruise, the itinerary we got was totally different from what we saw on the company's website before the trip. When we asked about it, we found out it hadn't been updated since 2015 because of some government changes. This lack of up-to-date info made the whole experience pretty underwhelming. On top of that, our tour leader up North wasn't very reliable or helpful, giving us wrong info and leaving us stuck at a train station without much help. The activities were poorly planned, cramming too much into one day and not enough into others, which meant we had a lot of downtime we didn't need. The descriptions of the tours were also misleading, making it hard to manage our time effectively during the trip.