Cleartrip - Reviews and experiences

phones, calls, kids, and one tense night in the car while we tried to sort something out. The point I knew I’d actually be okay was when a Cleartrip rep finally took ownership — found nearby rooms, arranged transport and got a partial refund sorted. It wasn’t instant, and I kept thinking “this shouldn’t have happened,” because the initial confirmation clearly didn’t match reality. But credit where it’s due: the agent stayed calm, communicated options, and stuck with us until everyone had beds. So, not flawless — inventory checks and faster response times would help — and I did lose a few hours and some sleep. Still, that moment when the alternate bookings were confirmed and the kids were safe in warm rooms made me feel satisfied. If you’re booking around busy dates, double-check with the hotel directly; and if things do go sideways, the support can actually fix it, even if it takes persistence.

Overall, I’m relieved it didn’t stay a total mess, but man, what a rough start. I booked a round trip from Toronto to Mumbai on Nov 25 (needed to get to a family medical emergency) and got a confirmation email — then about five to six hours later another email showed the booking was cancelled, no reason given. That left me scrambling and pretty helpless for a while. I called the company and was told it was a “technical glitch” on the airline side; that sounded hopeful, except when I rang Etihad they had no record and said there was no glitch on their end. So, confused. I kept calling customer care and honestly didn’t get any clear answers at first — lots of hold time, repeating myself, that sort of thing. I’ve had worse experiences with other agencies, so I wasn’t completely surprised, but still, this was a high-stress situation. Eventually someone did escalate it and there was at least some movement (I’m really grateful for that — could’ve been so much worse). Still, the lack of communication and the initial cancellation without notice was unacceptable. If you’re booking something urgent, be ready to push for answers, but also know it might be possible to get it sorted if you keep at them.