Public Mobile - Reviews and experiences

As someone who's been a customer for a while now, I've always been happy with the service I get from this company. But I gotta say, I'm really let down by their recent choice to make everyone switch to this new points system. The old rewards program was way better for us customers, and this switch feels like a big step backwards. It seems like the only ones winning here are the company and the folks who own shares in it. It's frustrating that we don't even get a choice in whether we switch or not, and it just shows they're not thinking about us loyal customers like they used to.

I've been with Public Mobile for more than four years now and I used to really like their rewards program. But just recently, they told us they're switching things up for everyone. Instead of getting a discount on my bill every month, they're only giving me credit to use in their store on stuff I don't even need. This new program basically does nothing for me or for others who just want a simple plan. It honestly feels like they're turning their backs on us loyal customers, and I'm pretty bummed about the whole thing.