
Public Mobile - Reviews and experiences
Nov 2023-Mar 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Reviews (15)
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Phone activation trouble
Phone activation trouble
InstallationIt was really annoying not having any customer support to help with my technical issues. I ran into a problem while trying to activate my phone, but there was no way to talk to a real person - just an endless loop of automated messages. The ticket system was useless, and the bot kept telling me to submit a ticket, which just made me even more frustrated. I had no choice but to switch to a different phone company in the middle of everything because I couldn't finish or cancel the activation. It ended up costing me a lot of money and wasted a ton of time. From now on, I'll only consider phone companies with actual people at kiosks to help me out.
SIM card
SIM card
InstallationOh man, that whole thing was just terrible, right? I thought I could deal with a text chat help thing, but nope, not at all. All I wanted was to activate my SIM and move on, but I swear, it was like talking to a machine. They didn't really help me out, just left me feeling annoyed. So not cool, eh?
iPhone 6 switch to new provider
iPhone 6 switch to new provider
InstallationI recently switched my old iPhone 6 to a new provider since it's now only a backup phone that I rarely use. Everything seemed alright at first, but then my friends started telling me that they were getting a 'number no longer in service' message when trying to reach me on my new provider. Not everyone experienced this issue, but some did, including myself when I tried calling from my main phone. My wife even missed a doctor's appointment because of this problem. I haven't been able to complete the "full registration process" because the confirmation code they're supposed to send me never comes through. It's frustrating. I initially wanted to save some money, but now I'm on the lookout for a new provider.
SIM card
SIM card
InstallationI bought a SIM card from this company and it was a big mistake, eh. The whole process to order it was a pain, and when I called customer service with questions they weren't much help, eh. The price was okay, but it took way too long for the delivery to arrive, eh. I think I'll go with a different provider for my mobile stuff next time, for sure.
About Public Mobile
Public Mobile is a Canadian self-service, mobile brand which is a subsidiary of Telus. Launched in 2010, Public Mobile originally entered the market as an independent operator with a focus on low-cost prepaid mobile plans. In 2013, Public Mobile was acquired by Telus, allowing it to leverage Telus's extensive network infrastructure to offer a wider range of services and improved network coverage. Public Mobile differentiates itself through its simplified, no-contract, flat-rate pricing models and primarily operates online, reducing operational costs and passing savings onto customers. The company emphasizes community-driven customer service, where users can earn credits toward their mobile bills by helping other users in the Public Mobile online community forum.
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Categories Public Mobile
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Last update: December 31, 2025
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