Ooma - Reviews and experiences

My experience with this company was terrible. They told me their VOIP system was great, but it was actually old and not very good. The customer service was nice, but that didn't make up for the system not working like they said it would. Their instructions were really old and not useful. I wouldn't suggest this company to anyone who needs a good VOIP service.

So, we've been using this phone for like 14 months, right? And our caller ID never showed our name, which was really frustrating. Plus, they kept charging us way more than they originally said every month! And when we finally decided to cancel, it was such a hassle. We did it over email and they still messed it up. They even charged us for two extra months even though our number had already been transferred! It was like they didn't even care about us as customers. And when we asked for a refund, they were just like, "nope, we're keeping your money." It's just not fair, you know? And sometimes, their English was really hard to understand. Ugh, my advice is to just stick with your current phone provider, don't even bother with this one.

They told me their service could handle all my needs, but it was a total lie! And then they refused to give me a refund because I signed up more than a day ago, even though it was just 8 days later and I never even used their service! Can't trust them, they'll deceive and cheat you!

I had a pretty good experience with the service and equipment from this company. But when I tried to cancel my subscription, it was not as easy. I clearly said I wanted to cancel and turned down a bunch of offers to stay, but they kept pushing me to stay and wouldn't let me cancel easily. It took a lot of time on the phone negotiating and I even had to threaten to reverse the charge to finally cancel.