Ooma - Reviews and experiences

The Ooma account I got for free from my mobile provider turned out to be a total disaster. When I wanted to send back the gear after I canceled my account because of problems with the provider, the customer service person wouldn't give me a label to send it back. I had to pay almost twenty five dollars to ship the unopened box of gear. It's not cool to treat customers like that - totally not okay.

I had a really bad experience with the phone service - super low quality - so I decided to cancel after only 2 months. But then, to make matters worse, even after we cancelled, they kept charging my 92-year-old grandma for another three years without her permission. And when we asked for her money back, they said no way. Totally not cool.

I decided to switch because the customer service was terrible. They were rude and threatening when I tried to cancel, didn't send me receipts like they said they would, and it was hard to talk to a supervisor. I was put on hold for a long time and got disconnected a few times. They even tried to cancel my service before the switch was finished and wouldn't give me the terms and conditions.

My experience with this company was terrible. They told me their VOIP system was great, but it was actually old and not very good. The customer service was nice, but that didn't make up for the system not working like they said it would. Their instructions were really old and not useful. I wouldn't suggest this company to anyone who needs a good VOIP service.

So, we've been using this phone for like 14 months, right? And our caller ID never showed our name, which was really frustrating. Plus, they kept charging us way more than they originally said every month! And when we finally decided to cancel, it was such a hassle. We did it over email and they still messed it up. They even charged us for two extra months even though our number had already been transferred! It was like they didn't even care about us as customers. And when we asked for a refund, they were just like, "nope, we're keeping your money." It's just not fair, you know? And sometimes, their English was really hard to understand. Ugh, my advice is to just stick with your current phone provider, don't even bother with this one.

They told me their service could handle all my needs, but it was a total lie! And then they refused to give me a refund because I signed up more than a day ago, even though it was just 8 days later and I never even used their service! Can't trust them, they'll deceive and cheat you!

I had a pretty good experience with the service and equipment from this company. But when I tried to cancel my subscription, it was not as easy. I clearly said I wanted to cancel and turned down a bunch of offers to stay, but they kept pushing me to stay and wouldn't let me cancel easily. It took a lot of time on the phone negotiating and I even had to threaten to reverse the charge to finally cancel.