
NITRADO - Reviews and experiences
Dec 2023-Oct 2025
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Reviews (48)
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Server cancellation support
Server cancellation support
ServiceWhen I had to cancel my server, I couldn't figure it out myself so I emailed the support team. Surprisingly, I got a quick reply from Adrian Ponce who was super nice and gave me some really great solutions. The customer service I got was top-notch and made a possibly annoying situation way easier to deal with.
Minecraft server hosting
Minecraft server hosting
ServiceMan, I just have to say, the folks on this team really know their stuff! Dennis Saleyka is amazing for finding and fixing my server issues so fast. Being good with computers myself, I understand how tough that work can be, and I am seriously blown away by their abilities. Huge thanks and shoutout to the support team!
ARK SA server
ARK SA server
ServiceI got myself an ARK SA server right on the day of its release for Xbox. But when I tried to go online, the server wasn't showing up. So, I decided to shoot an email to support. Those folks replied super fast and managed to fix the issue in just 20 minutes. Now that's what I call some top-notch service!
Virtual server hosting purchase
Virtual server hosting purchase
ServiceMy experience with the customer service rep was awesome! They knew their stuff and were super helpful in getting my virtual server hosting set up. I had some tech questions and they answered them all perfectly. They were great at communicating and made all the technical stuff easy to understand. I was really impressed by their skills and how professional they were.
Server file support issue
Server file support issue
ServiceI had a problem with a file on my server and I contacted customer support for help. It was nice to get connected to a live chat right away and meet a helpful guy named Ruben. He was really good at fixing my issue and I felt like he cared about helping me. I'm so grateful for Ruben's help and I would totally suggest this service to others because of how well they treated me.
Broken servers, poor support
Broken servers, poor support
ServiceThe servers I got from this company ain't working at all, and when I try to get some help, I run into all sorts of roadblocks. It's so annoying that there ain't much support available, and having to jump through hoops to install extra stuff and confirm my personal info just to get assistance is just not right. It shouldn't be this hard to get some help for the services I forked out money for, eh?
Minecraft server setup
Minecraft server setup
ServiceI had some trouble with my Minecraft server set up and asked for help. I was really happy with how quickly and efficiently they helped me out. Bruno, the customer service guy, knew his stuff and fixed the problem right away. I'm really satisfied with the great support I got from the team at this company.
VPS server purchase
VPS server purchase
ServiceI just bought a VPS server for my gaming group and I needed some help setting it up. Gabriela Gomèz was super helpful and really knew her stuff, she walked me through everything. She was patient and took the time to answer all my questions. Thanks to her expertise, I was able to fix any problems I ran into quickly and easily. I totally suggest her for her awesome customer service skills.
Got refund for purchase
Got refund for purchase
ServiceHey, so I was trying to get a refund for something I bought, eh? I contacted their support and this guy Adrian Ponce gave me a hand. He was really nice and sorted out my refund in no time. It was all good, no extra hassle or anything like that. He made it real easy for me, smooth sailing all the way.
About NITRADO
Nitrado, also known as marbis GmbH, is a German company specialized in providing game servers and hosting services. Founded in 2001, Nitrado offers a platform for gamers to rent servers for various multiplayer games, enabling customized gaming experiences with full control over the game settings and environment. Beyond game servers, Nitrado provides services for web hosting, voice servers, and domain registration, catering to a broad spectrum of hosting needs. It is recognized for its user-friendly interface, flexible service packages, and robust customer support. Over the years, Nitrado has expanded its services globally, supporting numerous games and establishing itself as a significant player in the game hosting industry.
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Last update: October 30, 2025
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