NITRADO

NITRADO - Reviews and experiences

Average rating
8.2 /10
Based on 48 reviews
Dec 2023-Oct 2025
Star distribution
56x
428x
35x
28x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (48)

Two rough days

Contract

Tried to spin server up for two days, never used it. Paid nearly $70, asked for a refund, got no reply, panel looked slick, heads up.

Mid-morning relief

Contract

screenshots help). The moment I knew I was actually satisfied came two days later when the bank reversed the charge and the money appeared in my account. Not because the company suddenly sang kumbaya, but because the practical problem — my money — was solved, and I didn’t have to futz with an ongoing dispute. Small victory, surprising in how quickly it landed. The server itself has been fine for casual play, so I’ll keep using it, just with a stricter eye on subscriptions from now on.

Disputed automatic renewal

Contract

I had a problem with this company where they made the server renewal and charged me even though I had turned off the auto-renewal. I contacted their support team about it, but they only canceled the server and didn't give me a refund. I'm really disappointed with how they handled this, so I'd advise others to be careful when dealing with this company.

Server hosting

Contract

I recently got server hosting from this company, and let me tell you, it's been a complete nightmare. I set up the server a year ago, but I couldn't even use it. When I tried to cancel my subscription, I sent in a ticket and was told it was cancelled. But guess what? I'm still getting billed three months later. The support team's communication has been awful, and it's just been a frustrating experience overall. I highly recommend not using this service, it's just a waste of time and money. The website is a mess, not user-friendly at all, and it's a pain to navigate. The instructions for submitting a ticket are outdated and don't match what's actually on the website. I am so disappointed with the service quality I got from this company.

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About NITRADO

Nitrado, also known as marbis GmbH, is a German company specialized in providing game servers and hosting services. Founded in 2001, Nitrado offers a platform for gamers to rent servers for various multiplayer games, enabling customized gaming experiences with full control over the game settings and environment. Beyond game servers, Nitrado provides services for web hosting, voice servers, and domain registration, catering to a broad spectrum of hosting needs. It is recognized for its user-friendly interface, flexible service packages, and robust customer support. Over the years, Nitrado has expanded its services globally, supporting numerous games and establishing itself as a significant player in the game hosting industry.

Contact Information

Griesbachstr. 10

76185 Karlsruhe

Germany

📧 support@nitrado.net

🌐 server.nitrado.net

Last update: October 30, 2025

Website (Partner link)

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