NITRADO - Reviews and experiences

Solid help overall, but getting a ticket was a mess at first. Armin was on time and fixed my server fast; the form confused me (maybe my fault). A bit annoyed, but relieved.

Bottom line, not impressed. Tried to get help but couldn't even open a new ticket since the current one is stuck and support felt MIA. The panel hides server names so when I add days I'm guessing which box to boost — one map just says "game server", very helpful. Some reps were blunt; Enrique P. didn't actually fix anything. Wish they'd let us open fresh tickets and label servers properly.

Okay so here's the short version — I run a few community maps/servers for friends and folks who rely on them, and I needed to top up days or sort which ones were actually active. Then the provider changed the display so all those custom names turned into the generic "10 slot server" label. At first I thought it was a glitch, but no — almost everything looked the same, and because so many of our maps are 10-slot, we couldn't tell which server was which. They started to expire one by one because we couldn't add days to the right one, and by the time the provider reverted the names back to the custom ones, it was already too late for several servers.
To make it worse, they put them in an "extension mode" that locks out the expert settings, so you can't even check IPs or clues once it shuts down — the IP changes and it's a mess. I begged support to open individual servers for at least 24 hours so I could sort active ones from dead ones, I really did. Their replies are slow and canned, and often by the time I see the email the server got an extra hour and then went down anyway. Time zones, late notices, whatever — it all added up.
This whole thing was embarrassing; people depend on me to keep maps running and it felt awful having to tell them I couldn't do anything. It honestly pushed my anxiety back up and I had to go back on meds for a bit because of the stress. I'm not asking for free months or anything, I'm paying to keep the maps online — I just wanted a reasonable 24-hour window per server to sort things out.
There's some good in that they eventually brought back the custom names, but the damage was done. Faster, clearer support and a longer grace period would have saved a lot of headaches and, frankly, saved my sleep.

So, like, I rented a server for my favorite game, and guess what? On the first day, the server goes KA-POW! So, like, I try to check out their site to see what's up, but all I get is this error code 500 - internal server error! Ughhh, so annoying! I can't even write a ticket and I can't use my server! And, like, there's no way to contact them either! Super uncool, man.

I just bought a virtual server for gaming, and let me tell you, it was a total headache. I paid for the server, but then ran into problems when my card expired and I couldn't update the payment info. I had to resort to using PayPal, only to find out later that my server got deleted even though I was already charged. Trying to reach out to customer support was a bust, all I could find was discord and useless guides. The lack of help cost me hours of time and left me feeling pretty unhappy with the whole service.