Under Armour - Reviews and experiences

the shoes themselves are okay, but the support ruined the experience.

Two days before my kid's running camp I noticed the shorts still hadn't arrived — not ideal. The carrier was clearly the weak link, but the on-site chat sorted it out fast. Rep (shout-out to Mary Grace) was calm, checked the delay, and immediately shipped a replacement that reached us in time. They also gave a coupon for the hassle, which was fair. I use this shop a lot for last-minute gear, so quick customer service matters. Felt relieved and actually impressed with how efficiently they handled something that could've been a mess.

the staff were curt and seemed annoyed, which confirmed my doubts. Then someone else, a manager-type, stepped in, asked for the receipt, checked stock and calmly explained the options. The actual swap took less than ten minutes and there were no hidden fees. So the front-line attitude left a sour taste, but the process itself was straightforward and fair. I’m still wary, but this time it ended up acceptable.

Picture me crouched on the garage floor, poking around with a screwdriver like I know what I'm doing, and realizing one of the cleats had just vanished — and the little threaded bit it screws into was gone too. I needed those shoes because my knees have been giving me grief and I switch to spikeless for stability and comfort, so losing a cleat mid-clean felt like a real nuisance. After a few days of Googling “replacement parts” and coming up empty, I decided to contact customer support more out of habit than hope. Right away Terri Lynn got involved; she asked when and where I bought them, wanted a receipt and a photo — totally reasonable. The moment I knew I was genuinely satisfied was when she offered to send a brand new pair, same model, no charge and they even covered shipping. I was kind of stunned, honestly. The new shoes fit almost exactly the same, only minor scuff on the box and one shoe felt a touch snug for a round but that broke in quick. So yes, not perfect — parts would still be nice to have — but the human response made the difference. Friendly, efficient, and they fixed my problem when I really needed it.

I actually liked the fabric — soft, breathable, not the stiff cheap stuff — and when I first tried it on at home I thought "okay, this could work for weekend pickup games and biking to the store." Problem was the fit: labelled XL but felt like a medium, tight across the shoulders and annoyingly short so it rode up when I bent over. I returned the first one, only to see the replacement was more expensive, which was a bummer. I swallowed it and ordered the swap. The new jersey came sealed, looked fine, felt the same nice fabric, but there was a little stain on the front. I sent pictures like they asked and explained I didn't want to send it back again and wait another two weeks. I suggested a small discount on a future order — seemed reasonable, right? Ten days passed with silence, I nudged them, and the reply was basically "you can return it" — no offer, no apology. So yeah, end result: garment quality and colour were decent and I'm actually glad it breathes well during runs, but the customer service is what sunk it for me. I gave them chances; they didn't bother. Will think twice next time.

I ordered a medium size, but they sent me a small instead. I had to send it back for a refund, but they didn't give me back the delivery fee. I was pretty bummed about the mix-up and the lack of good customer service.