Under Armour - Reviews and experiences

I ordered fine — site was easy — but returns are a joke. They use DHL but won’t do home pickups, only Service Points. My closest is about a 420 km round trip, seriously. I called DHL, got told to contact Under Armour; UA said they'd sort it, then radio silence. Been dealt worse elsewhere, but I was surprised UA didn’t at least follow up once. Kinda annoying.

keep receipts and photos.

keep screenshots and push for a pick-up code, it helps.

calls never picked up, emails circled, and every reply said the warehouse was “investigating.” My courier tracking shows the parcel was delivered to their warehouse, and I’ve sent that tracking info repeatedly. It’s been over a month and still no refund, just the same line about investigations. I get mistakes happen, but the lack of clear help and no proper escalation is frustrating. If you’re thinking of buying, keep your tracking handy and consider a card with chargeback protection — and maybe read the reviews first. Also, don’t expect quick replies. I’m annoyed and a bit resigned.

Sorry, but I had a bad experience with customer service when I called about getting the wrong t-shirt in my order. I talked to Emmelyn on March 21st and showed her a picture of the mistake. She gave me a case number and said Customer Service would follow up by email. But when I didn't hear anything, I called again on April 2nd. This time, Lenny told me they couldn't give me a timeline because they had a lot of cases and weren't sure when it would be resolved. Both Emmelyn and Lenny were nice, but not being able to give me any concrete help or info was really frustrating. It seems like they might be cutting costs and it's affecting the quality of service at this store.

I bought these tops way back in December and I was so excited to wear them. But then I had to return one of them because it didn't fit me right. I asked for my money back before Christmas and the person from customer service said I would get it by the first week of January. But January came and went, and still no refund! I even checked the tracking and I knew they got the top back. I tried emailing them but no response. Finally, after more than 2 months, I got an email saying my refund was processed. I mean, seriously? It took that long? Well, at least I'm getting my money back now.

I had the worst experience with the customer service team, eh. I returned a pair of shorts almost a month ago and I still haven't gotten my refund, eh. Every time I contact them, they give me the same excuse that it will take several more weeks before they can process my return and issue a refund, eh. This is totally unacceptable for a big company like this, eh. There's no good reason why it should take weeks to give me back my money, eh. If you ever need to return something, be ready to wait forever for your refund, eh.

I am extremely disappointed with the customer service I received. I purchased two pairs of training shoes, returned them both in their original packaging, and only received a refund for one pair. I couldn't get in touch with them other than through a pointless live chat that just redirected me and emails that were never answered. I ended up having to do a chargeback on my credit card to finally get this sorted out, and it took a massive 2 months after sending back the shoes. It's obvious they have no regard for their customers. Be cautious when shopping online with them.