Treatwell

Treatwell reviews

27 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
52%
Would buy here again
Ordering
7.4
Service
6.8
Pricing
6.6
Delivery
6.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Massage experience

9.5

"I got a super relaxing massage at a wellness center not too long ago. The therapist was super nice, really friendly, and very professional, which m..."

Critical

Company booking platform

4.0

"I tried out their professional connect platform and it has been a total mess. Lots of errors, no payments, and customer service is not responding. ..."

Most Voted

Facial treatment

9.5

"I just had a facial done at a spa and I was really impressed with the service. The spa had a nice and calming vibe, and the therapist, Dorthe, was ..."

Reviews (27)

Filter Reviews

Would buy here again:
Period:
Sort:

Online booking for beauty services

C

1 reviews

4.0
Overall Rating
Would buy here again
No

So, yeah, I booked an appointment for a facial on this super annoying website and it was, like, the worst. The layout was so confusing, and I accidentally ended up paying an extra $24 because the buttons were all over the place. And then, when I asked for a refund, they were just like, 'nope, sorry!' Ugh, never going back there again!

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Appointment booking

J

6 reviews

6.0
Overall Rating
Would buy here again
No

My recent experience trying to book an appointment through Treatwell was a total disaster, eh. I thought I was being clever using this platform to book a salon appointment for my wife, but it ended up being a nightmare. Despite my wife reaching out to them several times about getting a refund for a cancelled appointment, Treatwell has been holding onto her money with no communication or solution in sight. It's absurd that they say they're a reliable company when they can't even handle simple customer service properly. Treatwell, when are you going to step up and fix this problem, eh?

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Booked massage but had to cancel

A

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I was really looking forward to getting a massage with Treatwell, but then I had to cancel due to a work trip. I made sure to cancel with plenty of notice, but neither Treatwell nor the salon wanted to give me a refund. I was pretty mad and felt like I was being scammed. However, after pestering them a lot, Treatwell finally refunded me. Thank goodness!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
8.0

Do you already have an account?

Eyelash lift purchase

T

2 reviews

4.0
Overall Rating
Would buy here again
No

I recently went and got an eyelash lift from a beauty salon in my area using Treatwell. I paid with cash, but it was a total disaster. The lady there said I missed my appointment even though I was on time. She started complaining about Treatwell taking all the money and gave me her business card, saying I should book with her directly next time. Then she tried to convince me to get eyelash extensions instead of the lift we agreed on, and it turned out really bad. I'm super disappointed with the service and how unprofessional the lady was, and I didn't get any help from Treatwell's customer service either. I won't be going back to that salon again, that's for sure.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Online booking experience

E

11 reviews

6.0
Overall Rating
Would buy here again
No

My experience with this online booking platform has been really bad, eh. I've been using it for 2 years now, and every week there are problems with clients booking online, eh. The SMS notifications don't come through, push notifications aren't working, and even when I make appointments in person, I don't get any confirmation SMS. I'd recommend staying away from them, since they only care about making money from new clients, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Haircut appointment

R

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I've been coming to this place for years now, but I have to say, the service just ain't what it used to be. The front-line staff are still top-notch, but the folks behind the scenes could really use some help. It's disappointing to see all that talent not being put to good use.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
4.0

Do you already have an account?

Facial treatment

D

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just had a facial done at a spa and I was really impressed with the service. The spa had a nice and calming vibe, and the therapist, Dorthe, was amazing. I've been dealing with acne for a long time, and after the treatment, I noticed a big difference in my skin. It felt really good to see my complexion improve. Overall, I walked out of the spa feeling renewed and refreshed. I definitely suggest this spa to anyone who wants to treat themselves to a nice and helpful facial treatment.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Treatwell

Treatwell is an online booking platform for hair and beauty services. Founded in 2008 by Lopo Champalimaud and Salim Mitha in London, England, the company initially operated under the name "Wahanda" before rebranding to Treatwell in 2015. Treatwell connects users with over 50,000 local salons and spas across Europe, facilitating the discovery and booking of beauty and wellness appointments online. The company's mission is to revolutionize the way people book beauty and wellness services, making it as seamless as possible. It has grown to become Europe's largest hair and beauty bookings website through a combination of organic growth and strategic acquisitions.

🌟 How did Treatwell shine for you?

Contact Information

Nieuwezijds Voorburgwal 120-126

1012 SH Amsterdam

United States

📧 info@treatwell.nl

☎ 020 79 00 190

🌐 www.treatwell.nl

Page Statistics

Last update: November 29, 2024

Menu