Treatwell - Overall Rating based on 27 reviews
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Online booking for beauty services
So, yeah, I booked an appointment for a facial on this super annoying website and it was, like, the worst. The layout was so confusing, and I accidentally ended up paying an extra $24 because the buttons were all over the place. And then, when I asked for a refund, they were just like, 'nope, sorry!' Ugh, never going back there again!
Appointment booking
My recent experience trying to book an appointment through Treatwell was a total disaster, eh. I thought I was being clever using this platform to book a salon appointment for my wife, but it ended up being a nightmare. Despite my wife reaching out to them several times about getting a refund for a cancelled appointment, Treatwell has been holding onto her money with no communication or solution in sight. It's absurd that they say they're a reliable company when they can't even handle simple customer service properly. Treatwell, when are you going to step up and fix this problem, eh?
Booked massage but had to cancel
I was really looking forward to getting a massage with Treatwell, but then I had to cancel due to a work trip. I made sure to cancel with plenty of notice, but neither Treatwell nor the salon wanted to give me a refund. I was pretty mad and felt like I was being scammed. However, after pestering them a lot, Treatwell finally refunded me. Thank goodness!
Eyelash lift purchase
I recently went and got an eyelash lift from a beauty salon in my area using Treatwell. I paid with cash, but it was a total disaster. The lady there said I missed my appointment even though I was on time. She started complaining about Treatwell taking all the money and gave me her business card, saying I should book with her directly next time. Then she tried to convince me to get eyelash extensions instead of the lift we agreed on, and it turned out really bad. I'm super disappointed with the service and how unprofessional the lady was, and I didn't get any help from Treatwell's customer service either. I won't be going back to that salon again, that's for sure.
Online booking experience
My experience with this online booking platform has been really bad, eh. I've been using it for 2 years now, and every week there are problems with clients booking online, eh. The SMS notifications don't come through, push notifications aren't working, and even when I make appointments in person, I don't get any confirmation SMS. I'd recommend staying away from them, since they only care about making money from new clients, eh.
Haircut appointment
I've been coming to this place for years now, but I have to say, the service just ain't what it used to be. The front-line staff are still top-notch, but the folks behind the scenes could really use some help. It's disappointing to see all that talent not being put to good use.
Facial treatment
I just had a facial done at a spa and I was really impressed with the service. The spa had a nice and calming vibe, and the therapist, Dorthe, was amazing. I've been dealing with acne for a long time, and after the treatment, I noticed a big difference in my skin. It felt really good to see my complexion improve. Overall, I walked out of the spa feeling renewed and refreshed. I definitely suggest this spa to anyone who wants to treat themselves to a nice and helpful facial treatment.
Review with most votes
Facial treatment
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