Treatwell - Reviews and experiences
Dec 2023-Feb 2026
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Reviews (26)
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Booked massage but had to cancel
Booked massage but had to cancel
Follow-upI was really looking forward to getting a massage with Treatwell, but then I had to cancel due to a work trip. I made sure to cancel with plenty of notice, but neither Treatwell nor the salon wanted to give me a refund. I was pretty mad and felt like I was being scammed. However, after pestering them a lot, Treatwell finally refunded me. Thank goodness!
About Treatwell
Treatwell is an online booking platform for hair and beauty services. Founded in 2008 by Lopo Champalimaud and Salim Mitha in London, England, the company initially operated under the name "Wahanda" before rebranding to Treatwell in 2015. Treatwell connects users with over 50,000 local salons and spas across Europe, facilitating the discovery and booking of beauty and wellness appointments online. The company's mission is to revolutionize the way people book beauty and wellness services, making it as seamless as possible. It has grown to become Europe's largest hair and beauty bookings website through a combination of organic growth and strategic acquisitions.
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Last update: February 26, 2026
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