Treatwell - Reviews and experiences

15 — checked Treatwell, tapped pay, got a confirmation that said 1:00. That couldn’t be right; the salon wouldn’t have time, and I hadn’t picked that slot. I cancelled straight away because I didn’t want to waste anyone’s time, and I assumed I could rebook. Weirdly, the charge still went through for the full treatment even though I never walked in. So I’m out about $20 and a bit annoyed. I’ve had dermaplaning before and I love the way it makes my skin feel: super smooth, foundation sits better, and my moisturizer soaks in. That’s why I wanted this appointment — part of my quick morning routine before meetings. I’ve tried live chat and phoned the salon but haven’t got a clear response yet. I get tech hiccups, sure, but when you cancel immediately a refund should be simple. Hoping they sort this and refund the fee soon, honestly; otherwise I’d try a different spot next time because the treatment itself is great.