Scentbird

Scentbird reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
73%
Would buy here again
Ordering
8.2
Service
7.4
Pricing
7.2
Delivery
7.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Fragrance review

9.0

"I gotta tell you, the fragrance I got from Scentbird was just incredible. It's got this strong scent at first, but you really only need a litt..."

Critical

Terrible customer experience

5.0

"Your customer service is just terrible. I can't believe how incompetent and frustrating your company is. Your app is so hard to use, it's..."

Most Voted

Fragrance subscription

9.0

"I just started this scent subscription with this company, and I gotta say, I'm loving it! The scents they offer are amazing, and I've bee..."

Reviews (26)

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Smelly stuff

R

1 reviews

4.0
Overall Rating
Would buy here again
No

Oh my goodness, I really wanted to try out this scent subscription box but they just started charging me without any warning! Ugh, I had to change my card number to stop them from taking my money. And now they're asking for my new card details before they refund me?! How rude!

Detailed Ratings

Order
4.0
Service
2.0
Price
6.0
Delivery
4.0

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Monthly surprise

H

1 reviews

9.0
Overall Rating
Would buy here again
Yes

So, my partner is super into perfumes, eh? I thought I'd do something special for her and signed up for Scentbird. Now, every month she can hardly wait for the new fragrance to show up in the mail. It's like Christmas morning for her whenever a package arrives. The look on her face when she opens the box and discovers a new scent to add to her collection is worth its weight in gold. Scentbird has really made gift-giving simple and fun for me. It's a win-win for both of us, eh?

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Subscription overcharging and poor customer service

M

12 reviews

3.5
Overall Rating
Would buy here again
No

My experience with this subscription service was so disappointing. I signed up for a monthly subscription and then realized they were charging my card too much. When I wanted to cancel my subscription, they said no and kept taking money from my account. Even though I told them many times not to send me anything, they said the product was already shipped and wouldn't give me my money back. And to top it off, the fragrance they sent me smelled really cheap and gross. I felt like I was being tricked and got really frustrated with how they wouldn't take responsibility.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

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Happy with products received

V

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I bought some scents from SB recently and I'm pretty happy with them. My only suggestion for improvement is to allow returns for scents you don't like. I really enjoyed the first scent I got, but the second one wasn't for me. I get why the company is worried about people taking advantage of a return policy, but it would be great if subscribers could return a scent for free once or twice a year, or after buying a certain number. It wouldn't be too much for the company, and customers wouldn't be stuck with scents they don't like.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Fragrance subscription service

D

1 reviews

7.0
Overall Rating
Would buy here again
Yes

The subscription service for fragrances gives you a good variety of perfumes to test out. But, there's a catch - some of the really fancy perfumes are only available if you pay a bit more or switch to a higher subscription level. Even though it's convenient to have lots of options, it can be a letdown for those hoping to try a wider range of scents.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
8.0

Do you already have an account?

Fragrance subscription

A

4 reviews

9.0
Overall Rating
Would buy here again
Yes

I just started this scent subscription with this company, and I gotta say, I'm loving it! The scents they offer are amazing, and I've been really happy with the two I got. The packaging is super nice and makes unboxing it a treat every month. I'll definitely be spreading the word about this company to all my friends and followers on social media.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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About Scentbird

Scentbird is an American company that specializes in a subscription-based model for distributing fragrances. Founded in 2014 by Mariya Nurislamova, Sergey Gusev, Andrei Rebrov, and Rachel ten Brink, the company allows customers to receive monthly samples of designer and niche fragrances. This enables consumers to explore a wide range of scents without the commitment of purchasing full-size bottles. Originating as a startup, Scentbird has expanded its offerings to include skincare, makeup, and wellness products, catering to a broader audience interested in beauty and self-care products.

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Contact Information

🌐 scentbird.com

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Last update: November 29, 2024

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