Scentbird

Scentbird reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
73%
Would buy here again
Ordering
8.2
Service
7.4
Pricing
7.2
Delivery
7.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Fragrance review

9.0

"I gotta tell you, the fragrance I got from Scentbird was just incredible. It's got this strong scent at first, but you really only need a litt..."

Critical

Terrible customer experience

5.0

"Your customer service is just terrible. I can't believe how incompetent and frustrating your company is. Your app is so hard to use, it's..."

Most Voted

Fragrance subscription

9.0

"I just started this scent subscription with this company, and I gotta say, I'm loving it! The scents they offer are amazing, and I've bee..."

Reviews (26)

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Fragrance review

K

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta tell you, the fragrance I got from Scentbird was just incredible. It's got this strong scent at first, but you really only need a little bit to smell amazing all day long. The woody notes mixed with a bit of citrus was just the right combo for a night out or a date. And get this - some people even thought it was a men's cologne, so it's great for anyone to wear. Every time I wore it, I got tons of compliments, which just made me feel so good and attractive. Honestly, I'm so happy with my purchase and I'd totally recommend it to anyone.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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3 perfumes received

C

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I got my third perfume from Scentbird and I gotta say, I'm not too happy with any of them. The scents just haven't really been my style and I've been left feeling let down every time. So, I've decided to cancel my subscription because I don't want to keep spending my money on stuff that doesn't live up to what I want. I think I'll have better luck finding a fragrance I really like if I just go to a physical store instead of taking a chance with online orders. Scentbird might work for some folks, but from what I've experienced, it's just not the right fit for me.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
6.0

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Terrible customer experience

T

2 reviews

5.0
Overall Rating
Would buy here again
No

Your customer service is just terrible. I can't believe how incompetent and frustrating your company is. Your app is so hard to use, it's like you're trying to make things complicated on purpose. I asked for masculine scents, but got women's perfumes instead, every time. You're not even paying attention to what I'm asking for. And the pricing - you told me one thing and then charged me something completely different. Cancelling the subscription is nearly impossible, it's like a maze. Do you even care about keeping customers? Because your actions show otherwise. Avoid this company to save yourself the trouble.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

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Twitter PR response

J
9.0
Overall Rating
Would buy here again
Yes

I just wanted to talk about my first smell from Scentbird on Twitter, no bad vibes or company tags, just sharing as part of the journey. Pretty cool, Scentbird actually hit me up to fix things and really went above and beyond. Their customer service was so spot-on, it made me want to tell everyone about my good vibes with them.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Perfume subscription purchase

B

1 reviews

8.5
Overall Rating
Would buy here again
Yes

I recently signed up for this perfume subscription service and I gotta say, I've been pleasantly surprised by all the different scents I've got to try. They've got everything from fancy, high-end perfumes to more affordable ones, so I've had a chance to test out a whole bunch of fragrances to figure out which one I like best. There were a couple scents that weren't quite my style, but it was cool getting to experiment with different options. One thing I really liked was that they threw in a free travel case with my subscription, so now I can easily bring my favorite scents with me wherever I go. The test tubes they send out are pretty big too, so I can switch up my scents on the regular, which is great for someone like me who's all about mixing it up.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Summer scents

I

4 reviews

9.0
Overall Rating
Would buy here again
Yes

I really love the summer scents I got from Scentbird. They are just perfect for this warmer weather and give off a tropical vibe that I really like. One of the scents smells like coconut with a hint of fruitiness, almost like a tasty pinna colada. It really cheers me up right away and makes me feel like I'm on vacation. The other scents are just as nice and bring a bit of summer into my everyday routine. I enjoy switching between them depending on how I feel and what I'm doing. I'm really happy with my purchase overall.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Scentbird sucks

F

1 reviews

3.0
Overall Rating
Would buy here again
No

Scentbird is just the worst. I ordered some perfume and it never showed up. I waited forever, only to find out it got lost during shipping. And then Scentbird had the nerve to tell me to wait even longer. So frustrating! It's a complete scam, avoid it at all costs.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Amazing scents

M

3 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta say, the scents I've gotten from Scentbird are just fantastic! I'm really blown away by how many different perfumes they offer and the quality is top-notch. Trying out all these new scents has been a blast, I mean, where else would I get to explore so many different fragrances? And the best part is, it's super easy and convenient to test them out without having to buy a full bottle. Love it!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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First purchase - Strong scent, long-lasting

D

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought something for the first time and I gotta say, I'm really happy with what I got. The packaging was really well done and everything came in perfect shape. The case looks really stylish and I like the magnet that makes it easy to use. The perfume sprays evenly and there's no leaks, plus the velvet bag holding everything feels really luxurious. The scent is sweet and lasts a long time, which is exactly what I wanted.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Recent Scentbird purchase

A

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently ordered from Scentbird and had a problem with my delivery. The website said it was delivered, but I couldn't find it anywhere. I emailed customer service and was surprised at how quickly they got back to me. They were really helpful and fixed the issue fast, sending me a replacement within a few days. The perfumes I've gotten from Scentbird have been amazing, letting me try expensive scents without the high cost. It's a great way to discover new fragrances without committing to a big bottle. I definitely suggest giving Scentbird a shot - they've been great to work with!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
8.0

Do you already have an account?

Fragrance subscription

K

19 reviews

2.0
Overall Rating
Would buy here again
No

This company is a disaster. I signed up for a fragrance subscription and never got my products. I contacted customer service for weeks, and they told me DHL lost my package. I tried getting a refund or reshipment, but all I got were excuses and delays. The lack of communication and incompetence of their customer service team, especially Daria R., has left me super frustrated. This company clearly doesn't care about customers and just wants money without keeping promises. I wouldn't recommend using this company unless you want to throw away your money and deal with their unprofessionalism.

Detailed Ratings

Order
2.0
Service
2.0
Price
2.0
Delivery
2.0

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Perfume and Cologne Subscription

M

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I really like the perfume and cologne subscription because it gives me lots of options to choose from without having to buy a big bottle right away. Trying out different scents is fun and helps me figure out what I like without spending too much money. It's easy to use and I can pick the scents that I like the most. I'm happy with the service and the products are good quality.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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perfume

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just love getting my Scentbird perfume every month, eh! It's so much fun trying out new scents and I can even track my shipment for free. I absolutely love it, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Perfume selection assistance

C

2 reviews

10.0
Overall Rating
Would buy here again
Yes

Scentbird is amazing! It helps me pick out the best perfumes without spending too much money. Getting a monthly supply of fragrance samples that match my likes is super helpful. I love trying out all the different scents before deciding on a full-sized bottle. This service has saved me from buying the wrong perfumes in the past. Now I can buy with confidence, knowing I'll love it. Scentbird has gone above and beyond what I expected, I totally recommend it to anyone wanting to find their perfect scent.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Cancelled Subscription Charged

A

7 reviews

6.0
Overall Rating
Would buy here again
No

So I canceled my subscription but I still got charged, you know? I was really annoyed because I thought everything was all sorted out. And then they were asking about my delivery even though I already canceled. Plus, I can't even turn off notifications which is really irritating. I tried to give feedback but they didn't even respond! And you have to email them to cancel but they don't even reply to that either. Hopefully, they see this review and actually take action because it's not cool, man.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Scent delivery

K

6 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta give props where they're due, the delivery service from this company is fantastic. The package always comes right on time and in great shape. But, the other day I got a perfume that made me feel so sick. It was a bummer because I couldn't stand wearing it for more than a minute. Not the company's fault, but definitely a waste of money for me.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Portable perfume for convenience

D

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I really like how this perfume comes in a small size that fits in my purse. With my Lupus diagnosis, I sometimes have trouble moving my hands easily, so having a fragrance that's simple to use is really helpful for me. Thanks for making such a product that's so easy to use.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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My 3rd Scentbird subscription

S

1 reviews

9.5
Overall Rating
Would buy here again
Yes

Oh my goodness, I absolutely love my Scentbird! Each fragrance feels like a perfect match and I can change my scent anytime. It's like having a whole perfume shop delivered to my mailbox!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Subscribed for 3 scents per month

D

30 reviews

9.0
Overall Rating
Would buy here again
Yes

I've been thinking about it a lot, and I finally decided to sign up for this fragrance subscription service to get 3 new scents every month. And let me tell you, I'm really happy with my choice! The fragrances come in these little atomizers that have a good amount of product in them. I also went for the option to get cases for the fragrances, and I have to say, it was totally worth it. I was so impressed that I managed to convince my sister to sign up too!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Variety of scents

Y

6 reviews

6.0
Overall Rating
Would buy here again
No

I was super pumped to give Scentbird a try because they have so many different perfumes to choose from. I thought it would be awesome to get a new scent every month without having to buy a huge bottle. But, my recent run-in with their customer service was pretty disappointing. One of the perfumes I wanted was out of stock, so my order was just sitting there saying "processing" for a whole month. No one from Scentbird bothered to let me know or provide a fix for the problem.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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About Scentbird

Scentbird is an American company that specializes in a subscription-based model for distributing fragrances. Founded in 2014 by Mariya Nurislamova, Sergey Gusev, Andrei Rebrov, and Rachel ten Brink, the company allows customers to receive monthly samples of designer and niche fragrances. This enables consumers to explore a wide range of scents without the commitment of purchasing full-size bottles. Originating as a startup, Scentbird has expanded its offerings to include skincare, makeup, and wellness products, catering to a broader audience interested in beauty and self-care products.

🌟 How did Scentbird shine for you?

Contact Information

🌐 scentbird.com

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Last update: November 29, 2024

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