Instacart

Instacart - Reviews and experiences

Average rating
5.4 /10
Based on 19 reviews
Nov 2023-Apr 2024
Star distribution
50
41x
310x
26x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Grocery delivery

Service

It was okay before, but in the last year, their service has gone downhill. They're having a hard time finding drivers because they don't pay them much and try to cut costs. I had to delete my account today because they messed up another order and left me in a jam. I wouldn't be shocked if they go out of business soon. On the flip side, Uber and Doordash are great options.

Snacks and drinks

Service

I had to use this app to grab my snacks and drinks and man, it was brutal! The person who did my shopping totally messed everything up, and it was super creepy. Now I'm feeling pretty sketched out about using it again.

Grocery delivery experience

Service

I was so let down by the grocery delivery service I used. The delivery guy put my food on the garbage can, which is just gross and not okay at all. They didn't show any respect for my order or my stuff, and that's just not right. I think they should be fired for this. When I asked for a refund and some proof of it, they took forever to do it, which made me even more frustrated. The way they handled these problems was not professional at all, and it really shows that they don't care about keeping their customers happy.

First Instacart order

Service

So yesterday I decided to give this new thing a try called Instacart. It's basically like having your own personal shopper for your groceries. Unfortunately, it didn't go so well. The Instacart shopper, let's just call him Robert G (not his real name, but it rhymes), told me that a bunch of my items were out of stock at the local store. But guess what? An hour later, the store called me to say everything was actually available! What's up with that, Robert G? And on top of that, the store automatically added a tip that I couldn't remove. But luckily, they made up for it by sending my missing items through DoorDash for free. So yeah, it was a bit of a mess for everyone, but at least it all worked out in the end.

Fresh groceries and household items

Service

I just tried using Instacart to get some fresh groceries and stuff for the house, and honestly, I was pretty let down. Ordering was easy, but the service itself was pretty meh. The prices weren't great, and it took way longer than I thought for the delivery to arrive. All in all, I wasn't too happy with the whole experience.

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About Instacart

Instacart is an American company that operates as a grocery delivery and pick-up service in the United States and Canada. Founded in 2012 by Apoorva Mehta, Brandon Leonardo, and Max Mullen, Instacart aims to offer a convenient shopping experience by allowing customers to order groceries from their preferred local stores via a mobile app or website. The company partners with various retailers and uses a network of personal shoppers who pick, pack, and deliver orders within the customer's chosen time frame. Instacart has significantly expanded its services over the years and has become a key player in the online grocery delivery industry, providing a valuable service for individuals looking to save time on grocery shopping.

Contact Information

🌐 www.instacart.com

Categories Instacart

Last update: November 29, 2024

Website (Partner link)

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