Instacart - Reviews and experiences
Nov 2023-Apr 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (19)
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Missing items in order
Missing items in order
ComplaintsI just bought something from this service, but I didn't get more than half of the stuff I ordered. I tried to complain about it, but they thought I was a fraud and didn't give me my money back. I've told the right people about what happened because I think they should be responsible for their bad way of doing business. It's really frustrating to see a company act so dishonestly and not own up to their errors.
About Instacart
Instacart is an American company that operates as a grocery delivery and pick-up service in the United States and Canada. Founded in 2012 by Apoorva Mehta, Brandon Leonardo, and Max Mullen, Instacart aims to offer a convenient shopping experience by allowing customers to order groceries from their preferred local stores via a mobile app or website. The company partners with various retailers and uses a network of personal shoppers who pick, pack, and deliver orders within the customer's chosen time frame. Instacart has significantly expanded its services over the years and has become a key player in the online grocery delivery industry, providing a valuable service for individuals looking to save time on grocery shopping.
Contact Information
Categories Instacart
Related companies
Last update: July 29, 2026
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Comments
We are leaving this bad bad company. They are not interested in doing anything to help us get our account back on line. They think we are frauds even after we sent them our documents twice. This company does not care one bit about their customers. I hope this company goes out of business and put us all out of our misery. Good away instant