Instacart

Instacart - Reviews and experiences

Average rating
5.4 /10
Based on 19 reviews
Nov 2023-Apr 2024
Star distribution
50
41x
310x
26x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Grocery shopping via Instacart

Price

The difference between the prices in-store and what Instacart charged me was so surprising. They charged me $21 more than the actual store price, not even counting the extra charges. It's just not right and really makes me wonder if I should bother using Instacart again in the future.

Membership fee issue

Price

I signed up for the free trial on this platform, and then suddenly got hit with a $99 yearly fee that I didn't agree to! When I reached out to customer service, they said I already had a trial years ago, but I don't remember that at all. I tried to cancel and get my money back, but they wouldn't help me at all. They were so dismissive and refused to take any responsibility. I was really let down by their attitude.

Free trial payment issue

Price

I signed up for a free trial and they went ahead and charged my card without even asking me first! I told them that it wasn't cool and it would put me in a tough spot, but they didn't care. I've been a customer for 5 years, but that's it for me now!

Groceries, Scam

Price

Instacart is the worst! I ordered groceries and the shopper couldn't find what I really wanted. Like, why list it on your website if it's not available, that's rude! They also charged me a sneaky membership fee without telling me 😡. When I called to complain, they just said "sorry, no refunds after 5 days, bye!" So rude! Avoid using instacart, it's definitely a scam, ugh 😠. I'm going to dispute that charge, and you should too if they try to scam you as well! 🚫

Groceries delivery scam

Price

So, you know, I ordered groceries like two years ago from this app, eh? And then all of a sudden, I get this email from them saying I accidentally signed up for a membership and they're gonna charge me $79! They even attempted to take $800 from my account, but it didn't go through because I didn't have enough money. I tried reaching out to customer service, but they were totally useless, man! I ended up deleting my account, but now I'm just waiting for them to confirm that they've removed all my info. It's seriously not safe, eh!

Online grocery purchase

Price

I've been using *grocery delivery service* for a while now and everything was going smoothly until recently. I noticed two charges on my bank account that I definitely didn't make - one for $70 and another for $709, supposedly from *delivery service*. I never made purchases like that, especially something so pricey. I contacted my bank and *delivery service* about it, and only got a partial refund that didn't cover the full amount stolen. After a few attempts to fix things, the refunds disappeared and now I'm out $679.20 and $70. I reported this shady business to my bank and the authorities.

Unauthorized membership charge

Price

I'm really upset about the service I received. It was a total surprise to see a charge of $99.00 on my debit card for a membership I never signed up for. I never agreed to this charge, but it still went through without me knowing. Then I tried calling their customer service in India, but they were no help at all. They sounded like robots and couldn't fix the problem. Even after asking many times for a refund, they wouldn't help me out. This whole situation has left me feeling frustrated and deceived. I recommend staying away from this service so you don't end up in the same situation.

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About Instacart

Instacart is an American company that operates as a grocery delivery and pick-up service in the United States and Canada. Founded in 2012 by Apoorva Mehta, Brandon Leonardo, and Max Mullen, Instacart aims to offer a convenient shopping experience by allowing customers to order groceries from their preferred local stores via a mobile app or website. The company partners with various retailers and uses a network of personal shoppers who pick, pack, and deliver orders within the customer's chosen time frame. Instacart has significantly expanded its services over the years and has become a key player in the online grocery delivery industry, providing a valuable service for individuals looking to save time on grocery shopping.

Contact Information

🌐 www.instacart.com

Categories Instacart

Last update: November 29, 2024

Website (Partner link)

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