Instacart

Instacart - Reviews and experiences

Average rating
5.4 /10
Based on 19 reviews
Nov 2023-Apr 2024
Star distribution
50
41x
310x
26x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Rotten produce and missing items

Quality

I recently made my second order with Instacart and I gotta say, I was really disappointed with the fruits and veggies I got. They were all gross and not fresh at all, which was a big letdown for me. On top of that, I asked for 4 cans of a certain item and only got 1 in my delivery. Like, seriously? That's not cool at all. And considering how much we pay for this service, you'd think they could pay more attention to getting it right.

I've decided that from now on, I'm not gonna tip before I see my whole order. I gotta make sure everything is up to snuff before I shell out extra. As a regular customer, it's pretty disappointing to see the quality of service at Instacart going downhill like this.

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About Instacart

Instacart is an American company that operates as a grocery delivery and pick-up service in the United States and Canada. Founded in 2012 by Apoorva Mehta, Brandon Leonardo, and Max Mullen, Instacart aims to offer a convenient shopping experience by allowing customers to order groceries from their preferred local stores via a mobile app or website. The company partners with various retailers and uses a network of personal shoppers who pick, pack, and deliver orders within the customer's chosen time frame. Instacart has significantly expanded its services over the years and has become a key player in the online grocery delivery industry, providing a valuable service for individuals looking to save time on grocery shopping.

Contact Information

🌐 www.instacart.com

Categories Instacart

Last update: November 29, 2024

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