Constant Contact - Overall Rating based on 21 reviews
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Plan cancellation and refund denial
I just bought a plan from this company because they said they had a money-back guarantee for 30 days and great customer support. But when I phoned to cancel my service because I wasn't happy and wanted my money back, they said no and accused me of trying to pull a scam. That's totally wrong and not fair at all.
Got tricked into paying more
I was just doing my thing, sending emails to my buddies, when out of nowhere, bam! I got hit with a crazy high bill! Can you believe it? I had no idea I went over the email list limit, and they didn't even give me a heads up. And when I asked for my money back, they pulled out the "gym membership" excuse. Like, seriously? Argh!
Problem with order
It felt like I was waiting forever to get some help with my issue, but Tyler was finally able to come to my rescue. He asked all the right questions and didn't make me feel like it was my fault!
Email marketing software purchase
I am really happy with the email marketing software I bought. It's easy to use and the customer service has been amazing. I finally feel like I have what I need to get the results I've always wanted but couldn't because of my lack of tech skills. The results have been great and I'm looking forward to keep using this program.
Marketing platform for small business
This platform is amazing for small businesses like mine. It has all the tools you need to market your business and connect with your customers. You can do email marketing and manage social media all in one place.
Canceling subscription
I'm so frustrated with trying to cancel my subscription. I first tried to do it online, but the button disappeared! Now I have to deal with customer service, which has been a nightmare. The chat support couldn't help me because they couldn't access my account. I'm stuck waiting around for who knows how long to get a response. They've been ignoring my messages, and I might get charged for another month. It feels like they're just trying to get more money out of us.
Newbie newsletter help
Jennifer was amazing at helping me with my newsletter issues as a beginner. Her friendly attitude and confidence were so helpful and much appreciated. Being able to talk to someone like Jennifer made my experience with CC really great. Thanks a lot, Jennifer, and thanks to CC for the awesome service!
Got help from a super patient lady
Oh my gosh, this lady named Theresa was super nice and helpful to me! She really knew her stuff and answered all of my questions. Thanks to her, I can use CC without any issues now!
Email marketing software usage
The templates don't work well and it's super slow and unresponsive sometimes, which is really annoying. I wouldn't suggest using it for marketing purposes.
Great Customer Support
I had such a great chat with this person from the company! She taught me a super cool computer trick. I definitely think she deserves a raise!
Email marketing service
The customer service at this company is absolutely amazing. The staff really went the extra mile to help me with my ideas and make me feel important. As a new entrepreneur, their help was so important in getting my email marketing campaigns up and running. They gave me great advice and knowledge that I couldn't have gotten anywhere else. I would definitely suggest their services to anyone wanting to expand their business with email marketing.
Email template consultation and support
I just wanted to share that I had a great experience getting help with an email template from a representative. We were able to figure out and fix the problem I was having with the template really quickly. The support team was also super helpful in making a new template and finding a solution to a tricky coding issue. The representative gave me options to choose from so I could pick what worked best for me. It was a really positive experience overall.
Social marketing campaign assistance
My usual social media person was off, so I had to do it myself. I had some trouble and ran into problems, but Chris F really helped me out. He was patient and pro the whole way through. He did a killer job!
Email marketing software
The email marketing software is pretty straightforward to use, but it's just so darn slow and glitchy. Whenever I try to save and preview my work, it keeps showing me the old placeholder text instead of the updated section. I have to exit and save over and over again until it finally updates with the new text. On top of that, the screen and cursor keep jumping around when I'm trying to highlight text, which gets on my nerves. Typing in the spreadsheet is a drag too, with characters getting mixed up and making it hard to input data accurately. Uploading photos also takes forever, dragging out my tasks unnecessarily. Plus, there are times when I can't move text or photos next to each other because the software keeps selecting multiple text boxes instead of just one. All in all, this software has driven me up the wall and has made my work take much longer than it should. I'm thinking about looking into other options because this software is just not worth the hassle.
Email marketing services
The customer service team at this company is amazing. They always answer quickly, listen well to my issues, and make sure to check back when necessary. I've been with this company for about four years now, and they've never let me down. I'd definitely suggest their email marketing services to anyone in need of a solid solution.
Email marketing software
I got some really great help from one of the team members who showed a lot of talent, professionalism, patience, and great customer service. Kris was super helpful and went above and beyond in helping me with my questions.
Software purchase for email marketing
I'm really happy with the email marketing software I bought. It's been super helpful in getting all my client emails out the door. The instructions were clear and easy to follow, and the support team really knows their stuff. Thanks a bunch for the great service!
Email and survey creation assistance
As someone who's been using Constant Contact for a while now, I gotta say it's been a real help with putting together emails and surveys. But, every now and then I find myself needing to bounce some ideas off someone from their crew. Just the other day, I had a tricky situation and needed some advice. The support team didn't just hear me out, they actually sat down with me and we figured out a workaround together. It was like chatting with a good buddy who was there to point me in the right direction.
Email marketing software
I recently had a great experience talking to one of the folks at this company, and I have to say, it was really eye-opening. The person, let's call her "Theresa," knew a ton about the product and gave me some really helpful tips on how to make my email marketing better. Theresa was super helpful, and everyone else I talked to was really professional and nice as well. Theresa even went out of her way to show me the premium services they offer and helped me book a meeting with a specialist for more help. The help and guidance I got was amazing, and I'm really thankful for all the support.
Tech support experience
I just had a great tech support experience with a company. The person I spoke with, let's call her Deja, really knew her stuff and walked me through every step with clarity and expertise. She was not only friendly, but also very personable which made me feel at ease during our chat. I could tell she was confident in her abilities to help me out. I was really impressed with the service I got and I think the company did a great job in hiring such excellent support staff.
Review with most votes
Tech support experience
I just had a great tech support experience with a company. The person I spoke with, let's call her Deja, really knew her stuff and walked me through every step with clarity... Read onBy: A. Swaniawski