BIGCOMMERCE - Reviews and experiences

I've been a loyal customer of this platform for a bunch of years now and never had any big problems until now. Lately, I ran into a real issue with tax calculations on my store that has cost my business a lot of money. Even after contacting customer support, I was told that a tier 2 agent would have to look into and fix the issue, but that could take up to three days. Waiting that long would mean even more financial losses for my business, and that just won't cut it. It's really disheartening to see the drop in customer service quality from this platform.

BigCommerce is really letting me down lately. I've been using their services for more than 6 years now and I've noticed that things are going downhill. There have been a bunch of changes that are making things harder for our store, like problems with connecting to the server and products not showing up on our site. It's frustrating that we have to keep bugging customer support or notice a drop in sales before we find out about these problems. It's kind of shocking that a company as big as this can't seem to handle a website properly.

As a customer using the e-commerce platform, I gotta say, I've come across some major issues that are seriously messing with how my online store runs. I'm talking problems with the checkout process, bugs that straight up delete orders, you name it. This platform ain't delivering on its promise of smooth sailing. But the real kicker for me is this bug that keeps changing URLs when I try to add products to new categories. It's causing a ton of 404 errors on my site and seriously hurting my SEO game. And don't even get me started on how slow BigCommerce is to fixing these critical bugs or how they keep me in the dark about ticket progress. My account managers ain't helping either. It's got me feeling frustrated and thinking maybe I should start looking at other platforms for my business. Big clients are starting to notice too - some are already jumping ship for more reliable options.