BIGCOMMERCE - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (18)
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Hockey stick and jersey
Hockey stick and jersey
CommunicationI just bought a sick new hockey stick with a matching jersey. When I went to pay, the website told me it was down for maintenance! I was so annoyed because I really wanted to show off my gear at my next game. Finally, when I got in touch with them, they said the payment didn't go through because my mom's credit card had expired. They didn't even bother to give us a heads up! They blamed it on some internal issues with their notifications. Seriously, just give me a call or something. I drop a lot of money here every month and they treat me like just a number. Not cool, dude.
Tech subscription
Tech subscription
CommunicationThe customer service experience I had with this company was pretty bad, eh. I tried to cancel my subscription, but ran into a bunch of problems. They made me give a special pin just to email support, and the live chat wasn't even open when us Canadians are awake. Plus, when I called them up, I was stuck on hold forever. It was so annoying not being able to reach them easily, and it made it tough for me to sort out my problem quickly.
About BIGCOMMERCE
BigCommerce is an e-commerce platform that provides software as a service (SaaS) to retailers and merchants for creating, managing, and scaling their online stores. The company was founded in 2009 by Eddie Machaalani and Mitchell Harper in Sydney, Australia. BigCommerce offers a range of customizable templates for building websites, as well as tools for enhancing SEO, managing payments and inventory, and integrating with various sales channels like Amazon, eBay, and social media platforms. Its services cater to a wide range of businesses, from small startups to large enterprises, aiming to provide an easy-to-use yet powerful platform for online sales. Over the years, BigCommerce has grown significantly, expanding its presence globally, and is now headquartered in Austin, Texas, with offices in San Francisco, Sydney, and London.
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Categories BIGCOMMERCE
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Last update: November 29, 2024
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