BIGCOMMERCE - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (18)
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Online store hosting
Online store hosting
Follow-upAfter using the online store hosting for 4 years, we had to cancel because of a big jump in our monthly bill. They said they'd refund us for the extra charges and we still had two weeks left of paid access, but they cut off our admin access right away when we canceled. This caused a lot of problems with refunding customers and closing our account. It's been 6 days and we still haven't heard back from billing, which just makes us even more annoyed. Moving away from this platform was definitely the best decision.
Got wrong billing for 3 years
Got wrong billing for 3 years
Follow-upSo yeah, BIGCOMMERCE has been billing us all wrong for like, 3 whole years, eh. And we've been trying to get it fixed up for over 2 months now, you know? We called them, opened up cases, but no one seems to wanna help us out or give us the refund we totally deserve. It's just really disappointing, eh. We trusted them, and now they're not even doing the right thing. They're really messing with our small family business, totally not following the contract we signed, eh.
About BIGCOMMERCE
BigCommerce is an e-commerce platform that provides software as a service (SaaS) to retailers and merchants for creating, managing, and scaling their online stores. The company was founded in 2009 by Eddie Machaalani and Mitchell Harper in Sydney, Australia. BigCommerce offers a range of customizable templates for building websites, as well as tools for enhancing SEO, managing payments and inventory, and integrating with various sales channels like Amazon, eBay, and social media platforms. Its services cater to a wide range of businesses, from small startups to large enterprises, aiming to provide an easy-to-use yet powerful platform for online sales. Over the years, BigCommerce has grown significantly, expanding its presence globally, and is now headquartered in Austin, Texas, with offices in San Francisco, Sydney, and London.
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Categories BIGCOMMERCE
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Last update: November 29, 2024
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