Avid - Reviews and experiences

I just found out that there's this yearly subscription on my bank account that I didn't even know about, and it's over $300! I never signed up for this with the company. I wasted two whole hours trying to find a phone number to talk to someone at customer service about this billing problem. But all I could find were these chatbots and online forms, no real person to chat with. I don't know what to do next to fix this, so any ideas on how to move forward would be really helpful. Thanks.

My experience with this company was just awful. They not only store personal data and credit card info without permission, but they also say it's all in their 'terms of service'. They act like they're above the law, forgetting that the law should always come first. Their attitude and lack of respect for customer privacy is shocking. On top of that, their marketing tactics are sketchy - they send emails that you can't even unsubscribe from because they claim they're not marketing emails. That level of dishonesty is just not okay. Even after trying multiple times, they still won't let me delete my account and data. The software interface looks old and clunky, making it seem like they're stuck in the past and refuse to move forward. Overall, my time with this company was a total nightmare and I won't be using their services again.