Well - Reviews and experiences

I've been a loyal customer of this online retailer since 2011, and I gotta say, my experience has been really good. Over the years, I've bought all sorts of stuff, from vitamins to cleaning supplies to medical supplies. Only had two small hiccups, and both times their customer service was on it right away. First off, there was a product that was out of stock after I ordered it, but they fixed it fast. They took it off my order, gave me my money back, sent me a new invoice, and still got my stuff on time. The other time was with an expired coupon code, kind of annoying at first. But when I talked to their customer service, they hooked me up with a new coupon code for my next order. Also, gotta give them props for how they package liquids like soap and cream. They always put them in a plastic bag so they won't spill during shipping. All in all, I've always been happy with the service and products from this online retailer.

I thought I was ordering one thing, but they sent me a completely different item! Dealing with all the emails and waiting for them to check was really frustrating. They were so rude and unhelpful, just sending me their policy without any care. Not cool at all!

I gotta say, I've been a loyal customer for a few years now and I've never had any issues with my orders. I live in Ontario and I really appreciate how carefully my items are always packaged and delivered within a week. I can't think of a single time I didn't get something I ordered, which really shows how reliable this company is. Even when there was a problem, like getting spoiled coconut oil, the customer service team quickly exchanged or refunded it without any trouble. My usual purchases are coconut oils, vitamins, deodorants, body creams, washes, organic food products, and spices. Honestly, I'm confused reading negative reviews because my experience has always been positive.

I had a pretty bad experience with the customer service at Well recently. The folks there couldn't seem to figure out the problem when I got the wrong product, and they didn't really explain what went wrong. Even after I tried reaching out by email, they took forever to sort things out. I did end up getting a refund in the end, but it was a hassle that dragged on way too long, wasting my time and leaving me pretty annoyed. This just doesn't meet the service standards I was expecting.

I really like getting my medicine from this place because the staff is awesome, always really nice and helpful. They always make sure I get my medicine when I need it, especially when I'm not feeling well. Ordering online is a breeze and they even send me reminders when it's time to reorder. It's just great!

I am really happy with my experience shopping online with this retailer. I buy my supplements and kids' products from them often and they never let me down. They have a great variety of products to choose from and their website is easy to use. The shipping to my home in Nova Scotia is super quick, I usually get my packages within a week of ordering. The customer service team is amazing, they are always easy to get in touch with, know their stuff, and can quickly solve any problems that come up. Well.ca has become one of my favorite places to shop and I would definitely recommend them to anyone looking for unique products.