Wayfair - Reviews and experiences

My experience with the company was really disappointing. I got a damaged item, so I reached out to customer service right away to ask for a replacement part and a price adjustment. Even though I sent emails and talked to someone on the phone, I was told it was too late to help me. I was pretty frustrated and felt like they didn't really care about my concerns. The company didn't follow up or communicate well, which left me feeling unsatisfied and disappointed. Because of that, I won't be buying anything from them again.

I just bought some new recliners from this store and I have to say, it was a letdown. Both of them were damaged when they arrived, which made the whole process of getting them replaced really stressful. I had to call customer service multiple times to sort everything out, and it took way longer than it should have.

Even when I finally got the replacements, they weren't up to snuff. The sofa had tears and rips in it, and one of the seats was tilted and made this annoying creaking noise. And to top it all off, the loveseat got damaged during shipping and had to be replaced too, making me wait another two weeks.

All in all, it was a pretty terrible experience that has me thinking twice about shopping there again.