Urban Outfitters - Reviews and experiences

The record player I bought at this place is just terrible. It looks nice on my shelf, but that's pretty much all it's good for. I tried to return it because it doesn't even work, but man, what a nightmare that was. They say to bring it back to the store for a quicker return, but when I did, they turned me away because their website had a mistake. Are you kidding me? And they're calling it furniture, so now I have to haul this thing back home, then to the post office. What a pain. Customer service? Yeah right, good luck finding a real person to talk to. They really don't care about their customers at all, and they won't take any responsibility for their crappy products. Still waiting for my refund, but not getting my hopes up.

I had a really frustrating experience with my latest purchase. When I got the items, they were all messed up and didn't work properly. So, I reached out to customer service for help, but the people online were so rude. They wanted me to pay for the return shipping to get a full refund, even though the shipping cost was more than what I paid for the items because it was from overseas. And to top it off, they said they might not even give me a refund if anything else went wrong during shipping. It's just so desperate and ridiculous, I can't believe it. It's just not right.

I just bought some stuff online and it didn't fit me right when I got it. I was pretty bummed to see that I had to fork out 26 euros to send it back to the UK. Their website said shipping and returns were free, so that was a shock. I tried talking to customer service through their chatbot, but it was no help at all. This whole thing really put me off, I won't be shopping there again.

Don't even bother trying to make returns in person at this store - I've had the same issues twice already and it's really starting to bug me. It's so annoying to be told they can only give store credit because of technical glitches, especially when it takes forever to fix. After dealing with this mess twice, I'll definitely think twice about shopping here again.

I recently ordered myself a pair of shoes in size 9 from this store, thinking it would be a nice new addition to my collection. But, when the package finally arrived, I was pretty surprised to see that they had sent me a size 7 instead. Pretty frustrating stuff, gotta say. Now I have to deal with the whole hassle of sending them back and waiting for the right size to come in. Seems like this mix-up happens to a lot of folks based on the other reviews I've seen. Wish I had known about this before making my order. Overall, this whole ordeal has left me feeling let down and just plain inconvenienced.

So, I figured I'd try my luck and buy a sweet little sweater online. Well, that was a huge mistake. When the package finally arrived, I tore it open with excitement, only to see they sent me a totally different sweater! What a disaster! And on top of that, it's been two whole months and I still haven't gotten my money back. Like, seriously, how difficult is it to give a refund? Needless to say, I won't be shopping there again.

So, here's the thing. I bought my son two pairs of jeans from Urban Outfitters, right? And they messed up by sending the wrong size for one of them. I was pretty bummed about it, but I reached out to their customer service team, and they said they would fix it by sending me a return label for the wrong pair and sending out the right size. I sent the pants back right away, expecting it to be sorted quickly. But then they told me it could take up to two weeks to get the correct size to me. I was not thrilled about that at all, and it really made the whole experience pretty frustrating, you know?

I recently bought something online and when it arrived, it was the wrong color. Not only that, but the tags were wrong too. I got in touch with customer service for help, and they said they'd send a replacement, make sure the tags were right, and send me the correct item. But, I was let down when another wrong item showed up two weeks later. When I called again, they told me there was nothing they could do and asked me to return the wrong item. This whole thing really frustrated me and I was not happy with the service at all.

After that mess, I decided to try placing another order. But after waiting for 9 days with no updates, I contacted customer service for an update. They told me my order wasn't complete because they needed more payment info. I was surprised because I hadn't heard anything about this issue before. Now I'm not sure if they'll finish the order since the items I wanted may not be available anymore.

Overall, my experience with customer service was really disappointing and left me feeling frustrated. Because of all this, I don't recommend shopping from this retailer.