Urban Outfitters - Reviews and experiences

As a customer at this clothing store, I was so disappointed with the service I got. I ordered some clothes and then got hit with the news that everything was canceled, no reason given. So frustrating and inconvenient, especially since it was supposed to be a gift. The store didn't even bother to let me know! It felt like they were just winging it, no organization at all. Shouldn't they have a system to keep track of what they have? Basic stuff. Definitely won't be shopping there again.

Just got a reply from this store 3 months after I left my review on their site. And guess what? It was just one of those regular ol' automated messages that shows they don't really give a darn about the feedback. It's kind of a letdown that they say they'll pass on the feedback, but it's pretty obvious they couldn't care less. So much for caring about their customers!

I had a bit of a rough time with this company recently. I ordered a dress and some lipbalms, but then out of nowhere, they cancelled the dress without telling me. On top of that, they shipped the lipbalms right away without mentioning the dress problem. When I tried to cancel the lipbalm order because I didn't want it anymore (especially after using a discount coupon), I was told it was too late since it had already been shipped. But it didn't stop there - they also changed the final amount, took away my coupon discount, and added shipping charges, even though the lipbalms were basically free with the coupon. The lack of communication and understanding from the company was really frustrating and disappointing. It just didn't seem fair to punish the customer for an issue that wasn't their fault, like running out of stock suddenly, especially when the website still showed the item as available. The customer support I dealt with was unhelpful and didn't offer any solutions to fix the problem. All in all, I was left feeling unsatisfied and unappreciated as a customer.

I recently placed an order online with this store for some items that were in stock. But then a few days later, I got an email saying that they couldn't fulfill part of my order because the items were suddenly "not available." This happens a lot, especially with the stuff I was really excited about. It's frustrating and kind of a letdown, especially when I'm shopping for gifts. Plus, the quality of some of the stuff I got was really bad. One corset top I bought was so poorly made that I couldn't even wear it. And the customer service wasn't great either, just generic responses that didn't really help with my issues. So overall, I'd say it's better to steer clear of this store and suggest that other folks, especially teens, shop somewhere else.

I just preordered something from this store, and then they went and cancelled my order without even letting me know weeks later. I mean, I jumped on that order as soon as the item was up on their site, and now I've got nothing while people who ordered way later than me already have their stuff. It's really frustrating and just not cool how they handle their inventory.