ULTA - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (19)
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Skincare serum
Skincare serum
Returns & RefundsI just bought a skincare serum from ULTA, eh. But, after using it for a bit, I ran into a problem - the serum wasn't coming out properly anymore. When I checked the packaging, I saw that the serum had all pooled around the top and was stuck. It was pretty obvious that I got a dud. I tried asking ULTA for some kind of compensation or a new one, but they said no. As a customer, I was super let down by their lack of help with this situation.
Makeup purchase
Makeup purchase
Returns & RefundsThat customer service at ULTA is just awful, eh? I bought some makeup there not too long ago and wanted to swap it for a different shade. But can you believe they wanted me to pay extra for the swap just because I had used a coupon on the first purchase? The folks there wouldn't even let me use the coupon on the new item, which left me feeling pretty ticked off and like I got ripped off. That kind of rule is just plain silly and not at all friendly to us customers, right? You can bet I won't be going back to ULTA for anything else in the future.
About ULTA
Ulta Beauty, Inc., formerly known as Ulta Salon, Cosmetics & Fragrance Inc., is an American chain of beauty stores headquartered in Bolingbrook, Illinois. It is a leading retailer in the United States that offers a wide range of cosmetics, fragrances, skincare products, hair care products, and salon services. The company was founded in 1990 by Richard E. George, the former President of Osco Drug, Inc., with the objective of providing an all-in-one shopping experience for beauty products and services. Ulta Beauty operates across numerous locations throughout the United States, providing an extensive selection of over 25,000 products across 500 established and emerging beauty brands. Additionally, its stores feature full-service salons offering hair, skin, and brow services. The company's success is attributed to its well-crafted retail strategy that merges the offering of high-end beauty products with mass-market affordability and accessibility, making it a unique player in the beauty retail industry.
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Last update: November 29, 2024
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