ULTA - Reviews and experiences

I've had so many frustrating times trying to use my gift card to shop on the website and app. Even after lots of tries in the last year and talking to customer service, I still can't buy anything. Every time I try, something goes wrong and gets in my way, so I can't take advantage of the deals in my cart.

The website and app are so glitchy and just not reliable at all when you're trying to buy something online. It's been a real struggle for me in the past couple of years because my payment info and personal details just won't go through, no matter what payment method I try. When I reached out to customer service for help, they just told me that I can't place online orders anymore because of some issues with transactions from 2021, but they didn't even explain it properly. I've been asking them to look into it further, but I still haven't heard back from them. ULTA's customer service is just so weird and unprofessional, and honestly, I'm feeling really disappointed and frustrated with the whole thing.

I bought some makeup stuff at ULTA the other day and I was pretty happy with all the different brands they had. I like how I can earn points on their app that I can use for discounts later, it really gives me a reason to keep shopping there. The app is super easy to use and I like how I can just scroll through and buy stuff whenever I want.

As someone who shops online a lot, I gotta say, my recent experience with this company was really disappointing. I placed an order online and found out that they keep customers' credit/debit card info without asking first, so you can't even remove it. That's a total invasion of privacy and security. I spent over 5 hours on the phone with customer service, and they were not helpful at all. It seemed like they didn't even get what I was talking about. It was a waste of my time and made me question the company's support team. I felt frustrated and powerless knowing my banking info was stuck with them. It's ridiculous that a company would do something like that just to make shopping easier for themselves. This whole thing really makes me hesitant to shop with them again in the future.