ULTA - Reviews and experiences

I had a problem with a gift card from ULTA that really got me aggravated and let down. They said my gift card was inactive because of some computer mistake, and they told me they'd send a new e-gift card in 2 hours. Well, 4 weeks and 3 phone calls later, and I still hadn't gotten anything. Every time I called, they said they'd get back to me that day, but I never heard from them. Dealing with this company was a real pain and left a bad taste in my mouth. I'd suggest looking for what you need somewhere else or supporting a small business instead.

Honestly, the customer service at this place is terrible. It's like they don't know how to handle questions or complaints properly. When I emailed them, all I got back were generic, robotic responses that didn't help with my issue at all. The "mystery gift" promotion they have is a scam. It feels like they purposely make it disappear from your cart right when you're checking out. And the customer service reps don't even seem to be in this country, judging by their broken English. Sephora and Sally Beauty, on the other hand, really treat their customers well. I'll definitely be shopping elsewhere from now on.