Trinny London - Overall Rating based on 26 reviews
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Recent makeup purchase
I just bought some makeup from this amazing store and it was awesome! The staff were super friendly and really knew their stuff when it came to finding the perfect products for my skin. And guess what? Trinny herself was there, helping out and even taking pictures with everyone! The store is in a great location and I really hope it sticks around for a long time.
Match-to-me perfection
I went to Bluewater with Anaya for a makeover, and she was so helpful and gave me a beautiful look for my wedding. The Match To Me online feature was spot on, and I ended up buying more products. Anaya even made a diagram on a card showing me how to use the products on my face!
New makeup brand
I finally found a makeup brand that works perfectly for me. I used to stick to a popular brand, but as I got older, I realized the products weren't right for my changing skin. The foundation didn't blend well and the concealer settled into my eye creases, making me look older. But when I tried a new brand's concealer, it was amazing. It had full coverage all day with no creases. The shade matched my skin perfectly, giving me a natural and flawless look. I also got a BBF foundation that went great with the concealer, and I love the stackable pots with eyeshadow, bronzer, and lip2cheek products all in one. I usually use products from different brands, but now I can find everything I need in this new makeup brand. I haven't tried the mascara yet, but I'm excited to. I recommend this brand to anyone looking for quality makeup that actually works for your skin. Plus, you can return products if they don't work for you, which is a great perk.
Lacklustre packaging
I've always loved this product, but I was really bummed out by the sad packaging it came in. When I got it, there was cream all over the top, making it messy and hard to close properly. Luckily, my husband was able to sort it out, but it was annoying to see the cream had leaked out.
Bounce Back moisturizer
So, I'm just loving this makeup I picked up from this store, you know? It's been my go-to since they first opened. The latest thing I grabbed was their Bounce Back moisturizer, but man, it just wouldn't come out of the bottle. Luckily, the staff there were really helpful and sent me a replacement in no time. I'm seriously thrilled with everything!
Makeup purchase
I bought some makeup and it came in an empty box! But hey, no need to stress because the customer service was fantastic. They sent me a new one really fast and even kept me posted on when it would arrive. I'm really impressed with both the products and the great customer service!
Love skincare, unsure about makeup
The skincare products arrived quickly and were packed nicely. I really like the skincare line they offer. The plump up cream is effective, but it takes a bit of time to absorb. I just started using the Elevator neck cream, so I can't comment on its performance yet. However, I'm not a fan of the smell. The Tiptoe in also looks promising, but I'll need to see how it holds up over time.
I have to say, I was pretty let down by the makeup I bought. The sheer shimmer is hardly noticeable and the lip luxe colour doesn't last. The BFF skin perfector gives a nice glow, but it doesn't work well with my freckles. I prefer the other tinted moisturizer I have. The Eye2eye is creamy, but it fades quickly on my eyelids. Overall, the makeup didn't meet my expectations, except for the Lip2cheek, which works well as a blush.Eye makeup, broken eyeliner, amazing customer service, quick replacement
Oh my goodness, my eye makeup looked amazing until my eye liner broke after just a few times using it. But let me tell you, the customer service was absolutely fantastic! They didn't ask me any unnecessary questions and sent me a replacement within days. The new one hasn't broken yet, yay! Big shoutout to Lauren, you're the absolute best! Thanks a lot from Cardiff. xx
Miracle blue and BFF cream
I just bought the miracle blue and BFF cream and let me tell you, I am totally obsessed with these products! I've been buying from this company for a while now and every time I am super impressed with the quality. But, this last time, they accidentally sent me the wrong stuff. I reached out to customer service right away and they fixed it up by sending me the right items in no time. I really appreciate their amazing products and top-notch customer service.
Skin care products purchase
The website was super easy to use, and I really liked the recommendations they gave me. The skincare products I got have definitely boosted my confidence and made me feel great. I was pleasantly surprised by the colour suggestions for me, as I tried shades I wouldn't have thought of trying before. All in all, I'm really happy with what I bought and I'll definitely be coming back for more.
Skin care products and makeup
Trinny's skin care and makeup are just awesome. I've tested out a couple of products and they were all great. I really like that you can try out samples before buying the full-size version. Just had a little problem with the Be Your Best refill, but Beth in customer service totally rocked it. She gave top-notch service and fixed everything super quickly. Thanks a bunch, Beth!
Mascara purchase
The customer service at this store is amazing, eh. I bought a mascara recently that didn't work for me, but even though I was past the usual return time, they still gave me a credit note. The customer helpline responded quickly, and I was so impressed with the service. It's not every day you come across companies that care so much about their customers. I'd definitely suggest their products to anyone wanting good quality makeup. And can I just say, their online consultation service is super helpful, eh.
Micro needling, BFF, shimmers, lip2cheek, line2define
Trinny's stuff is totally life-changing! I started with the basics like moisturizers and cleansers, but soon got hooked on the micro-needling and makeup. It's been a journey discovering all of Trinny's products and gradually switching out my old ones. The BFF, shimmers, lip2cheek, and the new line2define are just incredible - even my hubby noticed the difference! These products actually last all day, which is a rare find with other brands. Plus, they feel so smooth and luxurious when applying, it's like a little treat every morning. And getting a new order is always exciting - beautifully packaged and delivered super fast. Trinny is really nailing it and I'm thrilled with everything she's doing.
Lovely products, good customer service
At first, I had a bit of a rough time dealing with a technical problem when buying something, but when I got in touch with customer service, they fixed the issue and made it all good. The stuff I bought was really good quality and I was pretty impressed with how everything turned out. All in all, I'm satisfied with how things went down.
Freddie Lip colour
I saw on social media that there was a pop up shop on the cool King's Road, so I thought I'd go take a look. Even though it was busy inside, I got helped right away and quickly found the Freddie Lip colour I wanted. The shop had a great vibe, and I even spotted a makeup artist there. It was really fun seeing all the ladies shopping and having a good time. 🤩
Fantastic customer service
Can I just say, I had a little problem with my order and let me tell you, the customer service team was amazing. They fixed it really quickly and were so caring and understanding. I'm so pleased with how everything was resolved and I'll definitely keep coming back as a customer.
Makeup purchase
OMG y'all, I bought this makeup and the color was totally off for me. But when I contacted them, they got back to me super quick! They asked me a bunch of questions and helped me find the perfect shade. Huge shoutout to Lauren for being so amazing! I'm seriously impressed with the customer service I received.
Recent order
Totally loving the BFF De-stress serum foundation, it seriously lasts all day. Had a little hiccup with a missing item, but got it sorted out super fast. Can't wait to try out my new bedtime routine with the cleanser - hoping it'll plump up my skin and give me that overnight sensation. Also grabbed some new makeup in the last couple of weeks. Dreaming of being as fabulous as Trinny when I grow up!
Miracle blur and bounce back moisturizer
OMG, eh! I ordered this miracle blur stuff and it was good and all, but then I tried the bounce back moisturizer and it was next level, eh! Like, everyone is telling me how great my skin looks and I can actually feel it lifting my skin. It's seriously amazing, eh! And the best part is, I got a sample of it first and fell in love, so I got the full size. Also got a cute new lipstick and more miracle blur. Trinny London is my new fave now, eh!
Line2Define purchase
I recently bought the Line2Define product and was pretty happy with how it worked at first. But then, when I tried to sharpen the pencil, it just ended up breaking inside the sharpener. That was a bummer. So, I decided to get in touch with customer service through their website. To my surprise, the very next day, they had already reached out to let me know that a replacement was on the way. I have to say, I was really impressed with the top-notch customer service I got this time. Despite the little hiccup, I'm now super satisfied and thinking about getting another shade of the product. Besides Line2Define, I've got a bunch of other Trinny products like blush and eyeshadow. They all seem to last really well, especially the cream eyeshadows. As a 72-year-old lady who still likes to look fabulous, I really appreciate the quality and lasting power of Trinny's products. I also use their skincare items and think they've played a part in keeping my skin in good shape at my age.
Review with most votes
Lipstick purchase
After having a chat online and talking to a customer service guy named Ian, I gotta say, big props to the service I got from this company. Ian fixed my problem super fast and ta... Read onBy: V. Romaguera