The Pro's Closet Reviews
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Used bike
I can't believe the audacity of this place. I bought a used bike from them and it turned out to be a total disaster. They did ship it quickly, so I'll give them that. But when I reached out to them a few days after getting the bike to share my concerns, they were completely unhelpful. They didn't seem to care at all that the bike had problems, all they wanted to do was get rid of it. And on top of that, when I tried to sell it back to them, they offered me a fraction of what I paid. It's just absurd! Plus, the frame ended up cracking after only a few rides. Who knows what would've happened if I had taken it on more challenging trails. The fact that this company lacks accountability is truly shocking. They sell faulty bikes and couldn't care less about their customers' safety. Save yourself the trouble and steer clear of this place.
Saddle purchase
I recently bought a saddle from this store, hoping to try out a new brand. But man, was I let down. I'm up here in Canada, and TPC ships with FedEx. So when my package showed up, I was floored to see FedEx had tacked on a huge surcharge for being a customs broker without asking me first. Like, come on. I knew I'd have to pay duties and taxes, but this extra fee totally blindsided me. When I got in touch with FedEx, turns out TPC had gone ahead and agreed to cover those fees for me, without even checking with me first. So now I'm stuck in a bind. And when I tried to get some help from TPC, they basically said tough luck, I agreed to those charges by using Shop Pay, even though they never clearly spelled that out when I was checking out. This whole lack of transparency and support from TPC has left me feeling super frustrated and bummed out.
Expensive bike purchase
So, you know, I bought this super expensive bike from this place and when it arrived, the shocks were all leaky and messed up. Can you believe that? I had to get them fixed and they wouldn't cover the cost. And on top of that, their whole certified pre-owned deal is a total joke. They didn't even bother to check the bike properly before selling it to me. Not cool, eh?
Bike purchase, disappointment
So, I found this bike at this place and I was all hyped about it, you know? But then when I took it out for a ride, BOOM! So many issues. The back wheel was all messed up with cracks and things. My buddy pointed it out, and I had to bring it in for a check-up. Even though The Pro's Closet didn't find anything wrong, I'm pretty sure I saw something! And then, the back shock didn't have any air in it! Like seriously, I'm not even that heavy! I was so let down, dude.
Trade-in process disappointment
I had a really bad experience with TPC recently. I sent my bike in for a trade-in, but it got damaged in shipping. When I asked TPC for help with filing an insurance claim, they just said no and sent me back a busted bike. It put me in a jam because I had already bought a new bike counting on the trade-in value TPC offered. They really let me down and didn't take any responsibility. I felt like they didn't care about what they put me through. One way they could do better is to let customers hold a bike while TPC checks out their trade-in, instead of pushing them to buy before getting a refund. That way, we would be covered if anything happened during shipping.
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Used Road E-Bike Purchase
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