The Pro's Closet reviews
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Spotlight: What are our customers saying?
Used bike components
"My shopping experience at The Pro's Closet was amazing, eh? They had a great selection of top-notch used bike parts on their website. The desc..."
Expensive shoe purchase
"Hey there, so I bought a pair of shoes online and was totally surprised to get hit with sneaky import charges out of nowhere. I talked to this guy ..."
Reviews (22)
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Helmet and cycling shoes
7 reviews
I had a great time shopping at The Pro's Closet. The products are top-notch and they have a great selection for cycling fans like me. However, the bummer is that they don't do exchanges if something doesn't fit. Sizing can be tricky for items like helmets and shoes, so that's a bit of a downside. And if you gotta return something, you won't get all your cash back, which is kind of a downer too. But overall, it was a smooth shopping experience and the products are really good quality.
Detailed Ratings
Helmet and cycling shoes
I had a great time shopping at The Pro's Closet. The products are top-notch and they have a great selection for cycling fans like me. However, the bummer is that they don't do exchanges if something doesn't fit. Sizing can be tricky for items like helmets and shoes, so that's a bit of a downside. And if you gotta return something, you won't get all your cash back, which is kind of a downer too. But overall, it was a smooth shopping experience and the products are really good quality.
Trade-in process disappointment
6 reviews
I had a really bad experience with TPC recently. I sent my bike in for a trade-in, but it got damaged in shipping. When I asked TPC for help with filing an insurance claim, they just said no and sent me back a busted bike. It put me in a jam because I had already bought a new bike counting on the trade-in value TPC offered. They really let me down and didn't take any responsibility. I felt like they didn't care about what they put me through. One way they could do better is to let customers hold a bike while TPC checks out their trade-in, instead of pushing them to buy before getting a refund. That way, we would be covered if anything happened during shipping.
Detailed Ratings
Trade-in process disappointment
I had a really bad experience with TPC recently. I sent my bike in for a trade-in, but it got damaged in shipping. When I asked TPC for help with filing an insurance claim, they just said no and sent me back a busted bike. It put me in a jam because I had already bought a new bike counting on the trade-in value TPC offered. They really let me down and didn't take any responsibility. I felt like they didn't care about what they put me through. One way they could do better is to let customers hold a bike while TPC checks out their trade-in, instead of pushing them to buy before getting a refund. That way, we would be covered if anything happened during shipping.
About The Pro's Closet
The Pro's Closet is a company specializing in the certified pre-owned cycling market, offering an extensive selection of high-quality, used bicycles and related equipment. Established in 2006, it has grown to become the world’s largest and most trusted source for used cycling gear. Originating from a simple eBay business where the founder sold excess gear for friends, The Pro's Closet has evolved into a comprehensive platform that provides a streamlined process for cyclists to buy and sell their bikes and gear online. The company ensures customer satisfaction through a meticulous certification process, including thorough inspection and professional tuning of each bike before listing. Based in Boulder, Colorado, The Pro's Closet aims to sustain the cycling community's growth by making it more accessible and affordable to a wider audience.
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Last update: November 29, 2024
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