The Pro's Closet - Reviews and experiences

I recently bought a second-hand bike from The Pro's Closet without a warranty, and ran into a problem with the carbon frame. I was bummed to find out that I needed the original owner's receipt for a warranty claim, which TPC didn't give me. This whole thing has made me think twice about getting used stuff from TPC again.

My bike wheels purchase from The Pro's Closet turned out to be a disaster. When the rims showed up, they were covered in sticky glue remnants, clearly showing that they didn't bother checking and cleaning them properly before selling. When I got in touch with customer service for some help, they were useless and insisted that the rims were messed up when they got to me, which is just not true. And on top of all that, I had to pay return fees that were never mentioned beforehand, leaving me feeling pretty angry and like they were taking advantage of me as a customer. The return label costs were way too high and didn't even guarantee that the rims would be safe from damage during shipping. All in all, I was really let down by the poor quality control and customer service at The Pro's Closet.

I had a great time shopping at The Pro's Closet. The products are top-notch and they have a great selection for cycling fans like me. However, the bummer is that they don't do exchanges if something doesn't fit. Sizing can be tricky for items like helmets and shoes, so that's a bit of a downside. And if you gotta return something, you won't get all your cash back, which is kind of a downer too. But overall, it was a smooth shopping experience and the products are really good quality.

I had a really bad experience with TPC recently. I sent my bike in for a trade-in, but it got damaged in shipping. When I asked TPC for help with filing an insurance claim, they just said no and sent me back a busted bike. It put me in a jam because I had already bought a new bike counting on the trade-in value TPC offered. They really let me down and didn't take any responsibility. I felt like they didn't care about what they put me through. One way they could do better is to let customers hold a bike while TPC checks out their trade-in, instead of pushing them to buy before getting a refund. That way, we would be covered if anything happened during shipping.